Customer Care / Designer

THE POSITION

• This position is Long-term and Full time: We are looking for candidates in this position for 3+ years.
• You will work in a fast spaced office environment and communicate directly with customers daily.
• Growth opportunities: You will work for a fast-growing eCommerce company with plenty of career advancement opportunities: Senior Designer, Supervisor, Manager even Partner, based on your job performance, capabilities, talents, and ambitions.

JOB PERKS:

• Job stability
• Open & honest work environment
• Competitive salary
• Revenue sharing plan
• Medical, dental, and HSA benefits
• Paid vacation
• Friendly managers who prefer not to micromanage
• Friendly and engaging co-workers
• Ongoing education and training
• Good opportunities for growth
• Fairly casual dress
• Quiet office location

 PRIMARY RESPONSIBILITIES
- Assist customers to create printing artwork files as required. (Comprehensive on job training will be provided.)
- Check Artwork file quality, correct defects and provide proof to customers.
- Follow up sales leads and provide solutions.
- Answer incoming phone calls, online chat, and email inquiries.
- Timely Packing and shipping of packages as required.
- Monitor turnaround, Resolve product or service problems in time. Identify and resolve customer satisfaction issues.

OTHER RESPONSIBILITIES

- Seasonally assist websites, marketing or sales tasks assigned by supervisor. Help to create templates, pictures, and videos of products. Help to update websites products listing and social medias contents.
- Periodically provide suggestions to improve products and service quality. Recommend potential products or services to management by analyzing customer needs.
- Establish and maintain effective team relationships.
- Adhere to all company policies, procedures and business ethics codes. Establish and maintain effective team relationships.

EXPERIENCE REQUIREMENTS

- Must have a positive, "can-do" attitude, eager to learn and grow.
- Must be highly organized, strong multi-tasker and great attention to details.
- Good Adobe Photoshop and Illustrator skills is required.
- Can multi-task and perform well in a fast-spaced office environment.
- 1-2 years customer service, sales and marketing, and/or customer retention experience is preferred.
- Experiences in marketing /advertising, trade show exhibits, sign installation, print shop or graphic design is a plus.

 TYPICAL PHYSICAL DEMANDS

1. Ability to lift 50 or more pounds.
2. Flexibility to stand or lean over a waist-high table to inspect, install or pack packages.

* Lush Banners® is a registered trademark of Bevo Park Holdings, LLC
** Background check, aptitude, psychological, skills and drug test are mandatory during the hiring process.

How to apply: Submit your resume and a cover letter in PDF format to careers@ lushbanners.com with "Customer Care / Designer" in the subject line. In the application email, please specify 1) Why we should hire you; 2) your Earliest Available Date for Employment; 3) your Digital Portfolios (if any).