For our department Centre des Opérations within LuxairAirlines, we are looking for a (an):
Senior Passenger Control Officer (m/f/x)
Main duties:
- Anticipate and coordinate passenger control solutions
- Be responsible for the real time monitoring of the ground operation, of the overall ground activity in Luxembourg and Outstation
- In case of disruption, proactively develop and apply strategies to minimize passenger impact in coordination with SFOO
- Organize information, hotel accommodation and transport to passengers in coordination with Ground Handler and/or LuxairTours Tour Guides
- Be responsible for the negotiation of Ground Handler the same day of flight disruption
- Be the key contact for all departments and partner (ie : handling) involved in the operation for action relative to passengers within OCC’s responsibility period
- Report delays and incidents to improve follow-up of complaints
- Participation in the ERAP TEC Team based on the procedure.
Required profile:Minimum required criteria:
- Be holder of a « BAC » or equivalent and proven experience in the area of activity
- Have a proven experience in the field of flight operations or ground operations
- Be able to demonstrate good knowledge in passenger care
- Be prepared to work in a team and irregular shifts
- Have strong organizational skills and a clear sense of priorities
- Have excellent analytical and listening skills
- Be rigorous, precise and stress-resistant
- Accept Duty Travel
- Be familiar with standard office applications
- Show excellent communication skills in English as well as skills in Luxembourgish, French or German (spoken and written).
Desired or to be acquired criteria:
- Attend and pass successfully mandatory recurrent training according to the area of activity
- Show the ability to communicate at all levels, both inside and outside the company
- Demonstrate user skills in Tools used in the Operation & Passenger Care Center
- Be familiar with all aviation regulations and standards
- Show Leadership skills.
The ideal candidate:
- Knowledge of Luxemburgish or any other language is considered as asset
