Boutique Manager | South Coast Plaza

As a Boutique Manager, you will be the heart of our operations, orchestrating sales activities to not only meet but exceed monthly, seasonal, and annual goals. Your leadership will inspire your team to achieve sales and IPT targets, while your strategic planning will bring our special events to life. You'll maintain the exquisite image of Maison Francis Kurkdjian, ensuring our boutique reflects the luxury and elegance synonymous with our brand through impeccable merchandising and staff presentation.

You will empower your team with the tools and knowledge they need to thrive, from smart sampling techniques to the art of gifting. By meticulously monitoring business performance and analyzing results, you'll identify growth opportunities and communicate key insights to regional leadership. Exceptional customer relations will be at the forefront of your daily activities, ensuring every client receives outstanding service and is integrated into our CRM system. You'll also take charge of the operational heartbeat of the boutique, including managing inventory, scheduling, and maintaining a pristine environment.

Job Responsibilities

• Managing the execution of sales activities to meet and exceed monthly, seasonal, and annual sales goals by holding boutique team accountable for sales and IPT goals.
• Completing weekly business recaps for Account Executive and Sales Director team.
• Planning, organizing, staffing, and executing special events. Partnering with Senior Regional Account Executive/Training Manager to schedule and execute in-Store trainings/morning meetings for launches, promotions, company focuses, etc.
• Maintaining impeccable and luxurious brand image by monitoring proper product merchandising, staff presentation and the Counter cleanliness and organization.
• Keeping boutique staff well informed and supplied with the proper tools for them to manage their daily business. Including smart sampling, wrapping ceremonies and the art of gifting.
• Monitoring business and analyzing results to recognize areas of opportunity, areas of growth, and CRM opportunities to build and impact on overall business and communicating with the Regional Account Executive and Regional Sales Director on business trends, opportunities and boutique needs.
• Maintaining excellent customer relations and delighting the customer by providing outstanding customer service. Ensuring every client is placed into CRM system and monitoring team follow up.
• Consistently track daily business activity: sales, samples, and stock. Monitoring sales diversification to improve sales on items underperforming to North America and expectations.
• Develop professional expertise regarding MFK business procedures, product knowledge, and selling efficiency.
• Consistent utilization of MFK Backstage training app, ensuring courses are completed at 100%.
• Responsible and available for store alarm calls, letting maintenance and contract workers in prior to store opening and remaining with them
• Execute and maintain operational management of the boutique; responsibilities of store not limited to but including:
  -Monthly/Quarterly boutique inventory
  -Quarterly visual change out and repair requests
  -Monthly schedule for store and team to be given to AE for final approval
  -Daily inventory and POS management, communication of needs to Account Executive

• 5+ years of prestige beauty, fragrance, and/or skincare sales and management experience at a Boutique or freestanding store environment.
• Prior experience as Business Manager, Sales and/or Training.
• Passionate about MFK brand and its values, and able to convey this passion to the team and the clients.
• Empathetic and positive, results-oriented, and with an entrepreneurial mindset to develop the business.
• Team player and strong listener, in addition to knowledge of how to recruit and build a high-performing and collaborative team. Effective communication skills required.
• Must be able to network and build partnerships across all relevant levels.
  Resourceful and strong analytic skills for proactive problem solving and for improving the store management on a continuous basis.
• Able to understand and maintain confidentiality of business at the counter.
• Microsoft Office experience preferred.
• Availability must meet the needs of the business.
• Limited travel based on needs of the business.

This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance and tenure.

While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published salary range of $97,000-107,000.