Position: Infrastructure Service Delivery Manager
Location: New Orleans LA or Dallas TX
Duration: FTE
- The onsite Service Delivery Manager will be working with the customer and offshore delivery team (PM and 25 people) to ensure the proper operation of the Data Center
- Ensure ITIL processes are implemented for success and consistency – good working knowledge of Incident, problem, change, release management processes.
- Understand pain points of offshore and work with them and customer and resolve them
- Ensure that reporting is done properly. Take active part there. Review reports before going to customer to ensure quality.
- Understand the customer requirements and pass on to offshore.
- Schedule weekly monthly and Quarterly reviews
- Make /suggest areas \of improvement and recommendations with offshore teams.
- Participate in critical issues and P1, P2 issues calls with customer and offshore teams. this may recur at odd hours too and on weekends but not regularly.
- Identify new areas for business/opportunities for Zensar and work with sales and presales team to encash them.
- This position will need to carry revenue targets
- Take care of offshore team and customer along with offshore PM and delivery heads.
Experience and Skills
- 10-15 years of experience in IT service industry with specialization in IT infrastructure management.
- 10 years of IT Service delivery & Project Management experience
- Knowledge of both theoretical and practical aspects of ITIL , IT Service Delivery & service transitioning
- Direct work experience in technical infrastructure management, capacity and vendor management.
- Proven experience in people management, risk management, and change management.
- knowledge of IT Infra structure management platforms like windows, Linux, Databases, storage etc
- Experience in managing Data center operations & IT Service Delivery
- Experience with working with offshore (India) based teams.
- Experience in working with multidisciplinary teams in IT infrastructure management.
- Manage and drive the technical discussions during the high priority issue calls with customers Stakeholder management
- Good communication skills
- Good experience with MS Project, Microsoft Excel, Visio, Word, Outlook, and SharePoint.
- Strong negotiation/facilitation skills with an ability to gain consensus.
- Excellent written and presentation skills and strong decision making skills.
- Ability to manage customer expectations throughout the project implementation and delivery process.
- Ability to work on teams in a lead and participative capacity with many different and diverse stakeholders.
- Formal knowledge of project management principles, processes, and tools.
- Bachelor’s degree in Computer Science, Information Systems Management, Engineering, or related degree
Thanks and Regards,
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Madhavi Singh
Contact: (201)957-1000 - Ext. 405| | Fax: (201)221-8004
All your information will be kept confidential according to EEO guidelines.
