- Troubleshooting L2 incidents and closing incidents on the ITSM tool and updating the KB documentation.
- Configuration changes as recommended by the L3 team
- Log analysis and management – (move logs from log server to reduce memory consumption / resource utilization)
- SNMP configuration on security devices.
- Patching the security HW/SW environment.
- Checkpoint Firewall rule changes.
- Building and troubleshooting VPN B2B ipsec tunnels. On Cisco ASA
- Bluecoat (filter web traffic on corporate networks) changes.
- Creating reports and basic dashboards
- Vendor coordination and Follow ups (e.g. RMA, TAC, patch upgrade)
- Symantec End Point protection management.
· Resolve incidents provided by the Symantec SaaS SOC up to an L2 experience level
· Using the Symantec SOC portal for analyzing the logs, user administration, security control items
- Documentation / risk register / run book / SOP (verification)
- Checkpoint firewall (version R77.xx) :23 HA clusters
- Blue Coat Secure Web Gateway, CAS, Future = SSL-V appliance
- SOC & Security Analysis reporting
All your information will be kept confidential according to EEO guidelines.
