WE LOVE OUR WORK.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Additional responsibilities may be assigned as needed:
- Familiarize yourself with restaurant service standards, including table setups, beverage service, and pre-bussing procedures
- Clean and reset tables thoroughly before moving to the next, ensuring all surfaces, chairs, and booths are properly wiped and sanitized
- Clear used dishes, clean ashtrays, and reset tables with appropriate settings
- Stock service stations with necessary items such as glassware, cups, and silverware
- Maintain cleanliness throughout the restaurant, including floors, carpets, and service areas
- Handle all glassware, silverware, and china in a sanitary manner, ensuring proper hygiene practices
- Assist servers when possible, without neglecting primary responsibilities
- Do not handle guest checks or money from tables
- Supply side stations with bulk items and remove trash as needed
- Remove condiments and reusable items from bus carts and break down side stations at the end of service
- Clean and maintain beverage equipment including coffee urns, milk dispensers, juice machines, iced tea machines, and soda dispensers
- Ensure all service stations are clean and fully stocked before the end of each shift
- Provide courteous and friendly service to all guests and team members
BRING US YOUR BEST.
QUALIFICATION REQUIREMENTS
- Must be at least 18 years of age
- High School Diploma or GED
- Previous bussing experience preferred, especially in a high-volume dining environment
- Professional, pleasant, and confident demeanor with a well-groomed appearance in accordance with company standards
- Strong interpersonal skills with the ability to build and maintain effective working relationships with guests and team members
- Thorough understanding of company and departmental policies, procedures, rules, and regulations.
- Ability to read, write, and communicate effectively in English
- Basic math skills for handling routine tasks
- Experience with MMS and MICROS systems preferred
SUPERVISORY RESPONSIBILITIES
LANGUAGE SKILLS
- Ability to read and interpret documents such as safety rules, operating procedures, and manuals in English
- Strong verbal and written communication skills to interact effectively with guests, team members, and management
- Capable of conveying information clearly and professionally in high-pressure or fast-paced situations
- Able to understand and respond to guest inquiries, concerns, and feedback with courtesy and accuracy
- Must be able to document incidents, complete reports, and follow written instructions precisely
- Proficiency in communicating policies, procedures, and expectations to team members
REASONING ABILITY
- Ability to apply common sense and sound judgment to carry out written, oral, or diagrammed instructions
- Strong problem-solving skills in standardized situations involving multiple variables
- Capable of making quick decisions under pressure while maintaining guest satisfaction and safety
- Able to assess situations and respond appropriately to guest needs, operational challenges, or unexpected events
- Demonstrates logical thinking and adaptability in a fast-paced, high-volume environment
- Must be able to prioritize tasks and manage time effectively during peak business hours
- Ability to interpret and follow company policies, procedures, and regulatory guidelines
- Maintains professionalism and discretion when handling sensitive or confidential information
CERTIFICATES, LICENSES, REGISTRATIONS
- Must qualify for all licensing and permit requirements as mandated by federal, state, and local regulations
- Valid Clark County Health Card required
PHYSICAL DEMANDS
- Regularly required to stand for extended periods and use hands to handle tools, equipment, and objects
- Frequently required to reach with arms, speak clearly, and actively listen in a fast-paced environment
- Visual acuity required, including close vision, color differentiation, and peripheral awareness
- Ability to lift and move:
- Up to 30 lbs regularly
- Up to 50 lbs frequently
- Up to 100 lbs occasionally (with assistance or equipment as needed)
- Must be able to push, pull, bend, twist, stoop, crouch, kneel, and maintain balance in various work environments, including confined or crowded spaces
- May be required to navigate stairs, ramps, and uneven surfaces
- Must be able to perform physical tasks safely and efficiently in a dynamic and guest-facing setting
WORK ENVIRONMENT
- May be exposed to secondhand tobacco smoke
- Fast-paced, high-energy atmosphere requiring excellent multitasking and communication skills
- Frequent interaction with guests and team members in a dynamic customer service setting
- May involve standing, walking, or moving for extended periods during shifts
- Must be comfortable working in areas with varying noise levels, lighting, and temperature conditions
- Flexibility required to work nights, weekends, holidays, and overtime based on business needs
- Compliance with uniform and grooming standards is required
- Must adhere to all company policies, procedures, and regulatory guidelines
- Reasonable accommodations will be made for individuals with disabilities in accordance with applicable laws
