Senior Account Manager

The mission of the Account Manager is to engage the client, bid effectively, and efficiently to win our share of RFPs in the traditional market research space. The Account Manager will be highly focused on working with the VPs of Sales to support existing accounts as well as earn new business. This individual must be focused on deepening existing client relationships to generate incremental business and provide excellent customer services to the prospects throughout the sales process.

Duties Include:

• Owning bidding process for projects including full understanding of project costs and feasibility
• Achieving targets for revenue, profitability and sale growth by developing strong relationships with your assigned clients and seeking out new sales opportunities
• Supporting the maintenance of existing business by managing contracts and up-sell/cross-sell opportunities
• Actively networking within existing client contacts for any new business/prospects
• Organising client and internal kick off calls, developing insightful proposals and delivering strategic sales communications
• Consulting with clients on sample design and business issues - recognizes the need to adapt a product or research approach to meet the client need and works with appropriate internal resources to develop and design the appropriate solution.
• Providing superior customer service by working with Project Managers and Research Managers to execute project specifications and deliver quality results to clients; Ensures that all internal team members understand the research design and anticipated outcomes
• Diplomatically responding to difficult or unusual client issues and can professionally influence the appropriate internal resources to necessary outcome and/or knows when to elevate issues for resolution.
• Managing bid requests, and ensuring proper and timely delivery; has full understanding of project costs and feasibility
• Following up on bids, keeping a record of the outcome and if needed discuss change of strategy with your direct manager
• Collaborating with partners and vendors to ensure seamless project execution
• Acting as the liaison between Sales and Project Managers on all projects

• Bachelors degree to equivalent work experience required
• 4-5 years of professional market research experience
• Experience in healthcare market research is a plus
• Exceptional ability to multi-task and prioritize requests
• Strong relationship building and customer service skills
• Must have excellent verbal and written communication skills
• Solid time management skills
• Be able to problem solve and seek answers and resolutions to daily issues
• Strong self-discipline and organizational habits
• Excellent presentation skills

Must be willing to work in IST shift hours

All your information will be kept confidential according to EEO guidelines.

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