Role Overview
We are actively hiring a Customer Support Manager to cover the Korea market, leading client engagement and acting as the primary point of contact for all client-related needs.
Key Functions:
- Acting as the essential link between clients and the Korean market.
- Assisting clients by reporting trends and providing market information.
- Addressing client queries regarding trading and the instruments that are available to them.
- Training new clients on company's platforms and trading tools.
- Providing an understanding of technical and fundamental analysis to clients.
- Continuously providing clients with market updates.
- Understanding the client's needs and trading profile in order to provide support and guidance where required.
- Be aware of and be able to demonstrate ongoing in-depth knowledge of the financial markets, both technically and fundamentally.
- Be able to cross sell company services to provide client improvement.
- Liaise with other departments, when required, to escalate and resolve issues and/or report faults.
- Maintain high levels of client acquisition, retention and re-activation.
Core Competencies and Required Background:
- A minimum of 2 year’s previous experience within the Forex sector.
- Fluent in Korean and English Languages.
- Excellent communication and organizational ability.
- Ability to work on own initiative, expand and generate business.
- Ability to work under pressure.
Benefits:
- Competitive Remuneration Package
- Discretionary Performance-based Bonus
- Performance-oriented and rewarding company culture.
- Highly Motivated Environment
Who we are:
At our team, we foster a culture of continuous learning, collaboration, and inclusivity. We celebrate diversity and encourage employees to bring their authentic selves to work. Our dynamic and fast-paced environment provides ample opportunities for professional growth and development.
Equal Pay Commitment:
We are an equal opportunity employer committed to fair and transparent compensation practices. Employment and remuneration decisions are based on objective, job-related criteria and are made without discrimination of any kind.
Recruitment Process:
- CV Review
- Invitation to online Interview
- Final Interview
- Job Offer to successful candidate.
