Strategic Account Director

About the Role:

We are hiring a senior Strategic Account Director to own and expand a portfolio of high-value enterprise customers with $1M+ annual contract value.

This is a commercially accountable role focused exclusively on existing accounts. You will be responsible for protecting and growing significant recurring revenue through executive relationship leadership, multi-year strategic planning, and value-based expansion.

This is a quota-carrying role with responsibility for both net revenue retention and expansion of  revenue.

What you will own:

Executive Relationship Strategy:

• Serve as the primary commercial owner for enterprise accounts exceeding $1M in ARR

• Own a portfolio of 7-10 Enterprise customer, representing $10M-$15M in ARR

• Build and maintain C-suite and senior executive relationships

• Lead executive-level QBRs focused on business outcomes and strategic alignment

• Develop multi-threaded relationships across business units

Revenue Retention:

• Own renewal strategy and contract negotiations

• Proactively identify and mitigate churn risk

• Develop multi-year account growth strategies

• Ensure value realization is translated into renewals and expansion opportunities

Expansion & Growth: 

• This is a “land and expand” motion that centers on partnering with existing clients to understand their pain points, and then mapping our solutions to solve those problems

• Identify and close expansion opportunities ranging from $500k to $1.5M

• Build and manage a qualified expansion pipeline within assigned accounts

• Develop ROI-driven business cases aligned to enterprise initiatives

• Forecast accurately and consistently within Salesforce

Strategic Account Planning: 

• Create comprehensive account plans aligned to customer enterprise strategy

• Map stakeholders, decision processes, and budget cycles

• Partner cross-functionally to deliver measurable customer outcomes

• Elevate competitive positioning within the account

Success Metrics:

• Net Revenue Retention (NRR)

• Expansion Revenue Quota Attainment

• Gross Retention Rate

• Multi-year contract growth

• Depth of executive engagement across portfolio

• Forecast accuracy

Experience:

Required Experience:

• 10+ years of enterprise account management or enterprise sales experience

• Demonstrated success managing $1M+ ARR accounts

• Proven track record of meeting or exceeding expansion revenue targets

• Experience negotiating complex enterprise agreements

• Experience engaging and influencing C-suite stakeholders

• Strong financial and business acumen

• Extensive Salesforce experience

Preferred Qualifications:

• Experience managing multi-million-dollar, multi-stakeholder enterprise portfolios

• Experience navigating procurement and legal processes

• Experience developing multi-year enterprise growth strategies

Who you are:

• Executive-level communicator with strong presence

• Commercially disciplined and strategically minded

• Comfortable driving high-stakes negotiations

• Data-driven with strong forecasting rigor

• Able to balance partnership mindset with revenue accountability

Compensation:

The expected base salary range for this position is $165,000 to $185,000 USD annually. This range reflects the good-faith minimum and maximum MacroHealth reasonably expects to pay for this role at the time of posting. Actual pay within this range depends on relevant experience, skills, qualifications, and, where permitted, geographic location. This role is eligible for an equity offering, comprehensive benefits package, and a potential annual discretionary bonus.