Job Title: Facilities Supervisor
Job Summary: Technical Supervisor Gateway North America
About the Role
Are you a skilled technical leader who thrives when no two days are the same? Do you love solving complex mechanical puzzles, leading a dedicated team of technicians, and knowing your work brings unforgettable fun to thousands of guests every day?
As our Technical Supervisor, you will be the backbone of our attraction’s daily operations. You will lead a high-performing technical team responsible for keeping everything running smoothly, safely, and at peak performance—from state-of-the-art rides and interactive exhibits to complex facility systems (HVAC, electrical, plumbing, and automation).
If you are a natural problem-solver with strong leadership instincts and a broad technical toolkit, this is your opportunity to build a rewarding career with Merlin Entertainments, the global leader in location-based family entertainment.
What You’ll Do (Key Responsibilities)
🛠️ Technical Leadership & Operations
Drive Attraction Reliability: Oversee daily maintenance, troubleshooting, and repairs across all physical plant systems, facility equipment, rides, show elements, and themed attractions to minimize downtime and maximize guest enjoyment.
Master of All Trades: Serve as the go-to technical expert utilizing hands-on expertise in electrical, electronic, hydraulic, pneumatic, plumbing, and HVAC systems.
Preventative Maintenance: Maintain and optimize our asset management system (Facilitree) to ensure all scheduled inspections, routine servicing, and preventative maintenance regimes are executed seamlessly.
Vendor & Specialist Management: Directly oversee third-party contractors and core product vendors (including Triotec and Simex) for major HVAC, electrical, plumbing, and custodial projects and preventative maintenance.
Facility Excellence: Ensure top-tier standards across building maintenance, lighting, wall repair, custodial oversight, and exhibit setup/takedown.
👥 Team Empowerment & People Leadership
Lead & Inspire: Manage, coach, and mentor a team of technicians to foster a culture that is safety-first, guest-obsessed, and committed to high performance.
Smart Scheduling: Manage the Duty Technician coverage schedule to ensure expert technical support is on site during all operating hours.
Develop & Recognize: Empower team members through structured training, performance reviews, skill development, and recognition/incentive programs.
🛡️ Safety, Compliance & Budgeting
Safety First Always: Maintain strict adherence to the Merlin Entertainments Health, Safety, and Security Policy, ensuring all statutory equipment inspections, risk assessments, and compliance standards are rigorously met.
Continuous Improvement: Manage operational action plans and operating budgets efficiently, executing solutions in a fast-paced, high-standard environment.
What You Bring to the Team (Qualifications & Skills)
Experience: At least 2 + years of supervisory/management experience in a technical, industrial, or themed entertainment environment.
Diverse Technical Skills: Proven hands-on experience across multiple trades—including electrical/electronics, hydraulics, pneumatics, plumbing, HVAC, automation, or ride maintenance. Professional mechanical or electrical certifications are highly preferred.
Education: High School Diploma or GED required; Technical College or Bachelor’s degree preferred.
Systems Familiarity: Experience using computer-based maintenance management software (CMMS/Facilitree) to track work orders and preventative maintenance.
Leadership Style: A confident, approachable leader with infectious energy who knows how to coach a team, manage tight deadlines, and maintain composure in high-pressure situations.
Flexibility: Willingness to work a flexible schedule (including mornings, evenings, weekends, and holidays) to support peak attraction operations.
Physical Demands & Working Conditions
Ability to walk, stand, bend, stoop, climb, and work at heights of 20+ feet.
Ability to lift up to 70 lbs with or without reasonable accommodation.
Comfortable working in both indoor and outdoor environments, occasionally around loud machinery, varying light levels, or seasonal temperatures.
Ability to obtain any required local trade licensures or certifications.
Why Join Merlin Entertainments?
At Merlin, We Care, Own Our Craft, Drive & Discover, Go Together, and Enjoy the Ride!
When you join our team, you become part of a global family dedicated to creating joyful, memorable experiences. We offer competitive pay, avenues for growth across global attractions, exclusive partner discounts, and a vibrant work environment where your technical talent directly impacts the magic.
Ready to lead the team behind the fun? Apply today!
🎉 Benefits of Joining Merlin Entertainments! 🎉
🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!💼 401(k) Program: Save for the future with company matching contributions.📚 Tuition Reimbursement Programs: Get support for further education and career growth.🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Madame Tussauds is a wax museum attraction with locations around the world, featuring lifelike wax figures of celebrities and historical figures.