Delivery Dispatcher Agent

Job Description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

The role

We are looking for an Delivery Dispatcher Agent to join our CZ/SK Intermodal team. She/He will manage the Landside Operations Execution tasks and interact with both internal stakeholders as well as External Clients/Providers, in compliance with all company procedures.

Main tasks

• Handles Customer service tasks on a daily basis on land import and export operations and responds to all enquiries in a timely and accurate manner.
• Offers assistance in the resolution of customers queries and issues, both in English and Czech
• Maintains relationships with Maersk Intermodal CX team to receive relevant information for the customers
• Provides quality service to both internal and external customers.
• Focuses on high-quality data to set a high standard for all the assignments managed.
• May perform root cause analyses in the event of escalations.
• Data processing and reports
• May support peers with technical or process related challenges during process execution.

We are looking for:

• Experience in land or rail operations or customer service, both import and export operations;
• Good English and Czech command, both written and spoken, as you will work closely with customers in Czechia and Slovakia;
• Good communication skills;
• Detail orientation and hands-on approach;
• Problem solving skills, willing to learn and highly responsible;
• Good knowledge of MS Office.

Location: The position is placed in Prague.

Contract type: We are offering a fixed term contract, 12 months. 

If you have been reading so far, we are glad to see you are interested! If you could see yourself in this role and you are keen to join our journey to become the Global Integrator of Container Logistics, we are very much looking forward to your application.

Our recruitment process:

• Please submit your application in English;
• If your profile matches the job requirements, our recruiter will get in touch to share more about the role and get to know you better;
• If successful, you will discuss the role with the Line Manager in details;
• Every candidate will receive feedback.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  [email protected].