We are seeking an experienced and motivated Service Manager to lead our service department. This role is responsible for overseeing daily operations, driving profitability, ensuring high-levels of Guest satisfaction, and developing a high-performing team of technicians.
Key Responsibilities
- Manage all aspects of the service department, including workflow, scheduling, and productivity
- Lead, coach, and develop service technicians and support Team
- Monitor and improve key performance metrics (labor sales, effective labor rate, hours per RO, guest satisfaction scores, etc.)
- Ensure exceptional Guest experiences and handle escalated Guest concerns
- Maintain compliance with manufacturer standards and warranty requirements
- Control expenses, manage departmental budget, and drive profitability
- Work closely with sales departments to maximize overall dealership performance
- Maintain a safe, organized, and efficient shop environment
Qualifications
- 3+ years of experience in an automotive dealership service department
- Strong leadership and team development skills
- Proven track record of driving service department performance and profitability
- Excellent communication and Guest service skills
- Familiarity with dealership management systems (CDK, etc.)
- OEM experience preferred
This position is paid on a commission/incentive-based Pay Plan. $60-$90k+/year (commission based). The compensation is comprised of a Base Draw and incentives for key metrics including Guest Service scores, net income, and gross profit. There is no limit or cap on the incentive amounts!
We offer YOU:
- Opportunity for growth and advancement within our Company!
- Leader in our industry for overall Employment Package!
- Medical Insurance
- Dental Insurance
- Vision Plan
- Health Savings Account
- Cafeteria Plan
- Life Insurance
- Employer sponsored 401(k) & potential Profit Sharing
- Paid Time Off
- Designated Paid Holidays
The Health, Wellness, and Safety of our Team Members is a Top Priority for our Company!
Mills - A Trusted Tradition Since 1922!
