Case Manager - Sheltered Services

The Case Manager must be able to lead a team of case managers and have experience working with the homeless or impoverished, implement and lead guest-driven services designed to cure homelessness, foster collaboration with staff and provide leadership and maintain a case load. This position reports to the Director of Case Management.

Essential Functions

Foster Collaboration with Program Management: · Collaborate with Program Management via constant communication and assessment of the needs of guests: · Foster a solution-focused environment that is fair and consistent, with the intention to engage guests; maintain a professional culture that promotes teamwork with empathy for guests. · Provide high quality service to guests by working alongside program management while carrying a case load, fostering a team-based work environment; · Ensure funders’ case management requirements and outcomes are met; · Respond to off-duty phone calls requiring direction. · Provide leadership that contributes to guest success: · Champion the programs at Magdala House and seek and suggest ways to improve processes and procedures; · Mediate and resolve guest complaints and grievances; ensure Site Staff and management understand policies and procedures and fairly and consistently apply and uphold them in order to provide a safe, orderly and caring environment that complies with HUD, Fair Housing, OSHA, and ADA regulations; · Effectively disseminate updated resource and referral information to executive leadership and program management through various communication channels such as email, phone, text, and meetings; Manage Cases: Align and implement policies and procedures, goals and outcomes.

Ensure data integrity and accurate reporting; Review guest intake data for accuracy and completion Ensure case notes are up-to-date and accurate for team. Provide technical recommendations and process improvements to ensure data integrity.