Care Guide Bilingual

Annie Penn, United StatesOn-SiteFull-time2+ yrs experiencePosted 3mo ago

Job description

Patient Care Support

Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.

The Care Guide provides support for a targeted group of patients to help them navigate their treatment within the organization. This role serves as a patient's advocate, working with the primary care team to improve quality of care and health outcomes for patients, as well as ensure providers and staff are operating at the top of their license and capabilities.

Essential Job Function

Provides scheduling assistance to patients, reaching out to patients who have upcoming appointments to ensure they arrive at their appointment on time enabling office-wide efficiency.
Performs tasks such as arranging transportation for patients who would otherwise not be able to attend appointments to support patient and community health.
Serves as a champion for patients, ensuring that primary care team is providing patients with the optimal care.
Partners with the primary care team to enable patients to be connected to both community and network-based health support systems.
Communicates effectively and kindly with patients, families and providers alike to increase understanding and ensure external parties have a positive experience with the organization.
Performs other duties as assigned.

Education

Required: High School Diploma or equivalent.

Experience

Required: 2 years of experience in Care Management or equivalent university studies course work.

Licensure/Certification/Listing

Work Shift :

Days/Weekend Rotation (United States of America)

On Call Required

FTE:

Job Type:

Full Time (40 Hours/Week)

Job details are sourced from the employer's original posting.

Open job posting

About the company

Magnet Designated Cone Health

Exceptional People Providing Exceptional Care! Cone Health is a state of the art network of facilities providing patients access to the latest developments in medical care from their first moments of life through later years. Our network offers the most breakthrough treatments and technology available in healthcare today. As a teaching hospital, we offer employees the opportunity to become leaders in the industry and continued growth from their first day on. Extraordinary patient care is about being “high-touch” as well as “high-tech”. Community service and superior patient care are the cornerstones of our organization, a philosophy that is demonstrated by each and every one of our valued team members. We are proud to be the largest private, not-for-profit employer of choice in the Piedmont, NC area community!

View all Magnet Designated Cone Health jobs

Industry: Healthcare
Open roles: 326