Patient Access Advocate - Open Door Clinic

Open Door Clinic - Alamance, United StatesOn-SiteFull-timePosted 4w ago

Job description

Administrative Support

Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.

The role of the Patient Access Advocate is vital to our front office operations. As the first point of contact, the role is responsible for creating a welcoming environment for all internal and external customers and ensuring all pre and post appointment tasks are completed with accuracy and efficiency.

Essential Job Function:

Assists patients through the registration process verifying patient demographics and insurance information to ensure accuracy for payment processing and insurance billing.
Follows established protocols for collecting and posting co-pays, payment processing and review of records for bad debt.
Adheres to No Surprise Act.
Responsible for maintaining accurate cash drawer and preparing daily deposits and following practice close processes.
Follows practice scheduling guidelines for single clinic.
Returns referral and testing appointments.
Follows office procedures for incoming calls, messages, voice mail and email and coordinates follow up where needed.
Obtains pre-certification as needed and notifies pre-cert coordinator for follow up.
Creates a positive guest experience through adherence to Steps of Service protocols.
Provides general clerical support for the practice to include handling paperwork, medical records, faxes, scans, filing, typing, mails new patient packets and contacts new patients the day before their scheduled appointment.
Adheres to no show policy, send letters and documents no shows in a timely manner.
Performs other duties as assigned.

Education:

Required: High School Diploma or equivalent.
Preferred: Graduate of a certified medical office training course.

Experience:

Preferred: Customer service, administrative 6 months medical office.

Licensure/Certification/Listing:

Work Shift :

Day/Night Rotation (United States of America)

On Call Required

FTE:

0.6

Job Type:

Benefit Eligible (20-39) Hours/Week

Job details are sourced from the employer's original posting.

Open job posting

About the company

Magnet Designated Cone Health

Exceptional People Providing Exceptional Care! Cone Health is a state of the art network of facilities providing patients access to the latest developments in medical care from their first moments of life through later years. Our network offers the most breakthrough treatments and technology available in healthcare today. As a teaching hospital, we offer employees the opportunity to become leaders in the industry and continued growth from their first day on. Extraordinary patient care is about being “high-touch” as well as “high-tech”. Community service and superior patient care are the cornerstones of our organization, a philosophy that is demonstrated by each and every one of our valued team members. We are proud to be the largest private, not-for-profit employer of choice in the Piedmont, NC area community!

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Industry: Healthcare
Open roles: 326