Overview
Provide guest service to Lounge guests during assigned shift
Responsibilities
The core Duties & Responsibilities of the Restaurant Server include:
- Set your assigned stations according to the set design for the service period to be set and ready prior to the start of the serving period.
- Keep serving stations stocked and clean during the service period. This includes china glass and silver and well as food and beverage.
- Greet arriving guests within designated time frame.
- Bus tables as guests depart, clear, clean and set for other guest use.
- Practice suggestive selling for all food and beverage orders taken.
- Utilize correct timing for placing food orders, delivering food, condiments, etc.
- Take care of special requests from guests.
- Correctly enter order in the point of sale system, including correct billing i.e. room charge, cash or credit card.
- If in doubt, ask for identification from any guest for proof of legal drinking age before serving any alcoholic beverage.
- Practice TIPS procedures relating to guest alcohol consumption.
- Keep menus (all types) clean and organized for the proper service period.
- Complete opening and closing side duties.
- Maintain cleanliness of Restaurant seating and serving areas during the service period.
- Adhere to Hotel food sanitation policies and procedures when handling food and beverage.
- Practice proper service recovery techniques and resolve any guest issue to the guest’s satisfaction. Ask for assistance from management if necessary.
- Inform the manager or supervisor of any problems with food or beverage product.
- Adhere to Food & Beverage department safety standards particularly when in the Kitchen area.
- Properly handle all chemicals and cleaning agents particularly when around food.
- Report any injury no matter how minor to your supervisor or manager.
- Other duties as assigned which may include performing duties other than those listed in this position description in the Food & Beverage department or other department in the Hotel.
Qualifications
The Desired Qualifications of the Restaurant Server include:
- Previous food and beverage serving experience in a full service restaurant or lounge.
- Experience with computerized point of sale systems, and cash handling experience.
- Ability to follow Hotel food and beverage policies regarding sanitation, portion control, serving, storing, food handling and side work.
- Willingness to interact with guests in a friendly welcoming manner throughout the shift.
- Willingness to assist in all areas of the Food & Beverage department.
- Physical ability to perform the functions of the position.
Minimum Requirements:
Physical Requirements
Minimal
Regularly
Continual
Standing
.
X
Sitting
X
Lifting
X up to 45 lbs.
Bending
X
Reaching
X
Pushing/Pulling
X
Ascend/Descend
X
Other Requirements
No
Yes
Description
English Comprehension
X
Speak, read, write
Math Skills
X
Cash handling
Visual Ability
X
