Hours:Â
7:00AM-5:00PM (Monday-Friday)
$1500-$2300 Weekly.
Responsibilities:
1. Customer Interaction:
  - Greet customers and provide a warm, friendly, and professional atmosphere.
  - Act as the main point of contact for customers, understanding their concerns and requirements.
  - Listen actively to customer concerns, document them accurately, and communicate them effectively to the service technicians.
2. Service Coordination:
  - Schedule and confirm service appointments, ensuring efficient use of technicians' time and resources.
  - Consult with customers to gather necessary information, including vehicle history, symptoms, and requested services.
  - Advise customers on appropriate services, maintenance schedules, and required repairs based on manufacturer recommendations and guidelines.
3. Cost Estimation and Approval:
  - Prepare accurate and detailed cost estimates for parts, labor, and additional services required.
  - Explain cost estimates to customers, providing clear and understandable explanations.
  - Obtain customer approval for repairs, ensuring transparency and consent throughout the process.
4. Repair Order Management:
  - Create and manage repair orders, documenting all services performed, parts used, and additional recommendations.
  - Maintain accurate and up-to-date service records for each customer and vehicle, ensuring compliance with dealership and legal requirements.
  - Coordinate with service technicians to ensure timely completion of repairs and maintenance tasks.
5. Customer Satisfaction:
  - Follow up with customers to ensure their satisfaction and address any concerns or issues promptly.
  - Handle customer complaints professionally and escalate as necessary to resolve them effectively.
  - Strive to exceed customer expectations, providing personalized and exceptional service.
Requirements:
- High school diploma or equivalent (additional automotive education or certification is a plus).
- Proven experience as a Service Advisor in the automotive industry or a related field.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and team members.
- Strong organizational and time management abilities to handle multiple tasks efficiently.
- Sound technical knowledge of automotive systems and repairs.
- Proficient computer skills and familiarity with automotive software and systems.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Customer-oriented mindset with a commitment to delivering exceptional service.
Join our team as a Service Advisor and contribute to the success of our automotive service department by providing outstanding customer service and ensuring customer satisfaction.
