Official job title is QMHP
Must have current and valid QMHP though MHACBO: https://www.mhacbo.org/en/mentalhealth/qmhp-r/
Position is fully in-person; no hybrid, no work from home
About the Program
Multnomah Crisis and Treatment Center (CATC) is a secure sub-acute Crisis Residential Treatment program serving adults experiencing acute mental health crises in a safe, recovery-focused environment.
- 16-bed inpatient behavioral health facility
- Open 24 hours a day, 7 days a week
- Collaborative multidisciplinary treatment team
- Recovery-centered and trauma-informed care model
Service Areas Include:
- Care Oregon clients in Clackamas, Washington, and Multnomah Counties
- Uninsured, Medicare-only, or Open Card clients residing in Multnomah County
- Trillium clients in Clackamas, Washington, and Multnomah Counties
CATC provides comprehensive psychiatric stabilization and recovery support services through a team of peer specialists, clinicians, nurses, psychiatrists, and recovery professionals dedicated to helping residents move toward stability and long-term wellness.
About the Role
As the Intake Coordinator (QMHP), you will play a critical role in the admissions and referral process for the program. You will serve as both the first point of contact for incoming residents and a trusted liaison for hospitals, clinics, outreach teams, and community referral partners.
This role combines clinical judgment, relationship-building, organization, and compassionate engagement. Your work directly impacts how individuals begin their recovery journey and ensures residents are connected to the appropriate level of care quickly, safely, and respectfully.
What You’ll Do
- Oversee and coordinate all referrals for the CATC program
- Review clinical documentation and assess whether clients meet medical necessity criteria for admission
- Collaborate with hospitals, Unity Center, walk-in clinics, outreach teams, and other referral partners
- Ensure insurance verification and authorization requests are completed accurately and timely
- Educate residents, guardians, and families about the intake process and available treatment options
- Support guardians with intake paperwork and answer questions throughout the admissions process
- Coordinate closely with the multidisciplinary treatment team regarding admissions timing and milieu considerations
- Serve as a resource to staff regarding referral management best practices and workflows
Schedule
On Call Position, will work at least 4 shifts per month.
Compensation
$26.46 – $32.69 per hour
Compensation is based on experience, qualifications, and geographic location.
What We’re Looking For
Required Qualifications
- Master’s degree in a behavioral science field such as psychology, counseling, social work, or related field leading to QMHP eligibility through Oregon MHACBO
- Active MHACBO QMHP certification required
https://www.mhacbo.org/en/mentalhealth/qmhp-r/ - Must be at least 18 years of age
Preferred Experience
- Behavioral health referral review and level-of-care determination experience
- Familiarity with Recovery and Rehabilitation philosophy
- Experience working with Smartsheets and Excel
- Experience supporting vocational, housing, or dual diagnosis services
- Bilingual abilities are a plus
Skills for Success
- Strong clinical assessment and critical thinking skills
- Excellent communication and organizational abilities
- Ability to manage multiple referrals and competing priorities effectively
- Compassionate, trauma-informed engagement style
- Confidence collaborating with interdisciplinary teams and community partners
Why Join Telecare?
- Be part of a mission-driven organization focused on recovery and person-centered care
- Work alongside passionate behavioral health professionals in a collaborative environment
- Help individuals during some of the most critical moments in their recovery journey
- Grow within an organization committed to equity, inclusion, and professional development
EOE AA M/F/V/Disability
May vary by location and position type.
Full Job Description will be provided if selected for an interview.
If the job posting references any sign-on bonus, internal applicants and applicants employed with Telecare within the previous 12 months are not eligible.
