Delivery Associate is responsible for ensuring that the Regional Service Center (RSC) conforms to the company's quality systems at all times, and for day-to-day activities within the RSC. These activities include, but are not limited to, driving routes as a primary responsibility, as well as carrying out warehousing, distribution and administrative functions, as required by the company
Responsibilities:
- Must properly load the assigned vehicle prior to departing for a scheduled or unscheduled route, and properly unload the assigned vehicle upon returning from a scheduled or unscheduled route. (Note - scheduled and unscheduled routes may regularly require overnight stays that are greater than one night).
- Must drive a route efficiently (i.e., follow the established route plan, read maps, follow directions, and deliver/pick-up product at the correct hospital campus/department), and immediately communicate any noteworthy exceptions to Customer Service and the Branch Manager.
- Must abide by all Department of Transportation (DOT) Regulations and ensure all required documentation is with the vehicle (proof of insurance, fuel card, vehicle registration, etc.).
- Must ensure proper delivery of product(s) that have been ordered by the customer. Must obtain the necessary customer signatures on the correct paperwork.
- Must ensure that all driver logs and trip reports are completed timely and accurately.
- Must always convey a friendly, positive and professional image to both the internal (e.g., customer service department) and external customer (e.g., the account).
Warehouse, Distribution and Administrative Functions:
- Must be able to create appropriate paperwork for inbound/outbound transactions and retrieve route information from the network. Must have a thorough knowledge of applicable Federal Regulations (cGMP, DOT, IATA, OSHA, etc.), as well as all company Standard Operation Procedures (SOP's) that affect the job responsibilities.
- Must be able to effectively pick orders, handle returns from a customer, and enter INOmeter downloads.
- Must be able to prepare 3rd party shipments, as well as contact the appropriate carrier in a timely manner, and prepare the required paperwork to ensure compliance with all federal regulations.
- Must be able to wipe down INOvents for the Service Area, as well as perform Quality Checks on devices.
- Must ensure that all warehouse and administrative functions are done in accordance with company SOP's, and follow the highest standards of warehousing and distribution operations, customer service, and safety.
- High school diploma or equivalent, plus a minimum of 2 years of related experience.
- Must possess a Class A, B or C Commercial Driver’s License with a Hazmat endorsement, and full compliance with DOT regulations will be required to handle the driving functions for this position.
- Must have highly proficient computer skills, ideally with experience using SAP, Oracle or some ERP, Warehouse Management System.
- Overnight travel required
All your information will be kept confidential according to EEO guidelines.
