Ensure effective and profitable resolution for Service and Warranty issues throughout the Division.
To develop process controls for the division to improve efficiency, reduce waste and increase profitability.
Oversee the day-to-day Operations at Branch level, encompassing Service, Spare Parts, Warranty and Administration.
Manage branch resource adjustments and budget for the Division in order to improve efficiency, effectiveness and safety.
Manage and support a team of Technicians both at a personnel level and technical level and to monitor their technical training and development.
Follow up on related proposals, quotations, delivery and other matters.
Reporting, analyses and forecasting Service activities.
Participate in and/or observe repairs, commissioning and operation as necessary to ensure appropriate job planning.
Represent Manitowoc Product Support within the Division to Customers, Suppliers and Government Departments
Provide technical and managerial support to the National Manager, Sales Teams and other branches as required.
Other areas of responsibility as assigned.
Requirements:
Engineering Degree or higher qualification in either mechanical, hydraulics or electrical engineering preferred, or equivalence trade experience and skills maybe considered. And, able to lift heavy equipment.
Minimum of 8 to 10 years of technical service & support related working experience preferably in the crane industry or heavy equipment industry.
Possesses strong communication skills, both in written and verbal communication, enabling effective interaction and collaboration with colleagues and clients.
Job details are sourced from the employer's original posting.
