Customer Service Representative

COMPANY INTRODUCTION

Manzana Products Co. has been in business for over 100 years and is a leading producer of organic apple juice, apple sauce, and apple cider vinegar. Manzana is owned by Agrial, a prominent French co-op of 12,000 farmer members and a force in agriculture and food production.

Manzana’s mission is to create quality apple products by placing the highest value on people, suppliers, customers, and continuous improvement in manufacturing capabilities, with social and environmental responsibility at the heart of our actions.

We are in the process of relocating our manufacturing facility from Sebastopol, CA to Sunnyside, WA.  While the facility is essential, we believe that building a strong, dedicated team is the key to success. At Manzana, we work each day to foster a culture focused on food safety, employee health and safety, customer service, continuous improvement, and an inclusive, respectful environment where all team members’ contributions are valued, and feedback is encouraged.

At Manzana, all employees are required to actively participate in our comprehensive Food Safety Program to ensure the consistent production of the highest quality and safest food products. This commitment is essential to maintaining our standards and protecting our customers.

Join us as we grow and make a difference together

Job Summary

We're looking for a detail-oriented Customer Service Representative to join our team. In this role, you'll be a point of contact for customers, managing orders from start to finish while working closely with Sales, Production, Warehouse, Transportation, and Finance. If you enjoy solving problems, staying organized, and providing great customer service in a fast-paced environment, we'd love to hear from you.

Essential Duties and Responsibilities

• Enter and manage customer orders using Microsoft Dynamics 365 Business Central.
• Process EDI orders and resolve any order or transmission issues.
• Coordinate with internal teams to ensure orders ship on time and in full.
• Schedule customer delivery appointments with retailers and distribution centers.
• Ensure freight is booked in the most competitive way possible.
• Maintain customer pricing, including sales, promotional, freight, and contract pricing.
• Prepare shipping documents, invoices, Bills of Lading, and other customer paperwork.
• Track orders and keep customers informed of shipment status or delays.
• Help resolve customer questions, deductions, claims, and other issues.
• Follow food safety standards and company policies.
• Assist with other projects and responsibilities as needed.

Qualifications

· High school diploma or GED (college coursework is a plus).

• 2+ years of customer service experience, preferably in food manufacturing or consumer packaged goods.
• Experience with Microsoft Dynamics 365 Business Central or another ERP system.
• Working knowledge of EDI order processing.
• Experience scheduling logistics appointments.
• Knowledge of customer pricing, promotions, freight, and contract pricing.
• Experience with PromoMash is a plus.
• Strong Excel, communication, organization, and problem-solving skills.
• Ability to manage multiple priorities while maintaining attention to detail.

Skills:

• Experience supporting large retail customers.
• Knowledge of transportation, warehousing, or supply chain operations.
• Familiarity with GMP, HACCP, SQF, or FDA food safety standards.

· Bilingual (English/Spanish) is a plus.

Work Environment

· In Person, office environment.