The Associate Operations Manager (AOM) plays a key role in supporting the operational and administrative functions of the office. This position contributes to the overall success of the team by ensuring smooth day-to-day operations, maintaining compliance, and fostering a collaborative and efficient work environment. This position works closely with local staff and cross-functional teams to support a wide range of responsibilities, including transactional processes, People coordination, facilities oversight, and event planning.
The hourly range for this role is $32.00 – $35.40 CAD. Actual pay will be determined by factors such as education, experience, and job-related skills relevant to the role. Marcus & Millichap is a multi-jurisdictional employer and posted compensation ranges are provided in good faith for compliance with all relevant pay-transparency regulations.
Responsibilities:
Office & Compliance Management
- Support daily operations across brokerage/transactional, People, administrative, and event planning functions.
- Ensure staff compliance with brokerage policies and procedures; communicate updates as needed.
- Assist in prioritizing and monitoring workflow, resolving issues, and escalating when necessary.
- Support business continuity by cross-training in core management duties to step in as needed.
Administrative Support
- Prepare reports, coordinate local sales contests, and assist with special projects.
- Communicate and implement intra- and inter-office updates and action items.
- Coordinate office logistics, including moves, supplies, and facilities management.
- Liaise with building management and vendors as needed.
People & Staff Coordination
- Support onboarding of new employees and agents, including workspace setup and orientation.
- Communicate People-related concerns and share positive staff feedback with leadership to support a healthy and engaged workplace.
- Foster a collaborative and professional office culture.
Event Planning
- Assist with planning and executing internal and external events, including seasonal celebrations, recognition events, and charitable initiatives.
May perform other duties as assigned.
Qualifications:
- Three (3) years of administrative or operations experience.
- Strong interpersonal and communication skills; collaborative and approachable.
- Demonstrates outstanding organizational skills and meticulous attention to detail, including proofreading and editing.
- Intermediate to advanced proficiency in Office 365 (Word, Excel, PowerPoint, Outlook).
- Quick learner with enthusiasm for new technologies and systems.
- Reliable, punctual, and takes ownership of responsibilities.
Benefits may include extended health and dental coverage, paid vacation, Statutory holidays, subject to eligibility and plan terms.
Marcus & Millichap is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.
