Reporting directly to the IT Program Director, this role serves as operational support for leadership. The individual will be responsible for maintaining a cohesive, cross-functional overview of the ERP/EPM transformation program (SAP ECC / BFC / Anaplan to Oracle Fusion Cloud), including work progress, capacity, key metrics, and defects. The role involves aggregating, verifying, and translating data provided by Scrum Masters and Stream Leads into decision-making materials for governance bodies.
Scope of Duties:
Ongoing progress tracking: Consolidating statuses across various streams (milestones, deliverables, dependencies), maintaining the program schedule and resource workload plan, and flagging variances.
Capacity planning: Building and maintaining the capacity plan: forecasted workload per stream, availability of IT teams, business units, and the integrator, as well as anticipating peak operational periods (testing, cutover). Monitoring actual utilization against the plan.
KPIs and reporting: Defining and evolving executive metrics, preparing dashboards, and creating materials for status committees and governance boards.
Defect management: Maintaining a consolidated view of defects in JIRA: triage, prioritization, assignment to streams, and monitoring metrics (volume, severity, age of tickets) along with phase exit criteria.
Risks and alerts: Maintaining the program risk register, formalizing action plans, and monitoring their execution.
Requirements:
Proven experience in the operational delivery of IT programs or in a PMO role, preferably within the ERP domain (Oracle Fusion Cloud is a strong plus).
Strong understanding of ERP testing cycles (SIT, UAT, cutover testing) and experience in coordinating testing campaigns across multi-team environments: consolidating progress, monitoring execution and efficacy metrics, and tracking phase exit criteria.
Hands-on experience in building and managing capacity/workload plans.
Proven ability to define KPIs, build reports, and prepare presentation decks for governance meetings.
Advanced proficiency in JIRA and Microsoft Excel; working knowledge of Power BI is highly desirable.
Strong risk management capabilities, excellent analytical and synthesis skills, and high autonomy.
Job details are sourced from the employer's original posting.
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