Maps Credit Union is currently seeking a Bilingual Assistant Branch Manager II to help lead a dedicated team of banking professionals with a passion for serving the Woodburn community. If you are ready to join an organization that truly supports community engagement and the success of our employees and members, we'd love to talk to you!
Key responsibilities include, but are not limited to:
- Lead, coach, and prioritize the development of the teller team, creating a highly engaged, goal-oriented environment through consistent one-on-one meetings.
- Responsible for seeing that day-to-day operational functions within the branch run smoothly.
- Ensure branch compliance with security and branch control policies and procedures. Responsible for ensuring branch audits are completed and demonstrating knowledge of internal controls.
- Foster a member-centric environment by training staff to warmly greet members, initiate needs-based conversations, and provide quality business partner referrals.
- Responsible for teller training, including: Identification of training needs, development of training plan and follow-through on training. Assist in the development of branch employees by seeking coaching opportunities.
- Utilize critical thinking to prioritize tasks, delegate effectively, and adapt to changing business needs.
- Maintain trusting relationships with internal and external partners to develop and implement effective systems that enhance employee support and member experience.
- Recognize and mitigate potential risks through informed decision-making.
- Recommend changes to policies and procedures that will improve the operation of the credit union. Implement changes agreed upon by the credit union management team.
- Maintain confidentiality and protect credit union operations by keeping negotiable instruments, cash, keys and member and/or credit union information secure at all times.
- Assist the Branch Manager in recruiting, interviewing and selection of branch employees.
- Assist members in resolving complex issues, providing exceptional member service. Handle member complaints and inquiries promptly and professionally.
- Further enhance member relationships through needs-based conversations, resulting in enhanced member relationships. Explain the features and advantages of credit union products or services to promote sales.
- Enhance job performance by applying up-to-date professional and technical knowledge gained by attending training sessions and reviewing professional publications.
- Function as a Teller and a Financial Services Officer as needed.
- Address employee performance issues with Financial Services staff in the absence of the Branch Manager by providing staff with clear and constructive feedback.
- Follow regulatory and policy compliance requirements, which include those efforts in compliance with the Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC) and Anti-Money Laundering (AML) Regulations, Identity Theft Red Flags and other compliance-related policies.
