Minimum 5 years experience in quality customer complaints department
Experience in the analysis of mechatronic & electronic assemblies
Knowledge in quality and process engineering- Experience in dealing with customers from the automotive sector
High autonomy, logical thinking and organizational skills
Structured approach and above-average commitment
English skills (written and spoken)
German skills will be a bonus
Responsibilities
Support customer in case of customer complaint
Analysis of complaints of mechatronic systems
Documentation of the analysis results in the SAP QM module
Definition of immediate, medium and long-term measures in collaboration with the process managers of the production plant, and specialist departments (R&D, SQA, ...)
Creation of analysis reports and 8D reports as well as sending them to the customer
Monitoring of the customer portals
Job details are sourced from the employer's original posting.
