Job Summary
The Spa Attendant is responsible for the reception area at the Spa which includes greeting guests in a professional and courteous manner. This role responds to telephone and in-person inquiries regarding appointments Spa information and guest concerns. The Spa Attendant also assists in maintaining the cleanliness of the Spa
Responsibilities
QUALIFICATIONS:
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- This position requires strong attention to detail the ability to communicate effectively with guests and team members verbally or in written form.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high pressure situations.
- Must maintain composure and objectivity under pressure.
RESPONSIBILITIES:
- Approach all encounters with guests and Associates in a friendly service oriented manner.
- Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)
- Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Use proper two-way radio etiquette at all times when communicating with other Associates.
- Utilize a daily checklist to complete projects as assigned.
- Maintain Spa Indoor Pool and Health Club area neat and clean at all times dust tables and chairs remove dirty towels replenish beverage and beverage supplies etc.
- Maintain Bathrooms clean by checking continuously keep floor dry at all times
- Maintain Health Club Equipment by cleaning with approved disinfectant products
- Deliver /Replenish clean towels if applicable to assigned sections.
- Ensure all equipment is clean and in proper working condition.
- Report any and all deficiencies to the appropriate manager.
- Complete special projects as assigned by Spa Director.
- Before leaving section collect all trash and take to/dispose in outside trash dumpsters per hotel procedures.
- Practice safe work habits to ensure safety to guests fellow Associates and self.
- Handle all guest requests in a friendly efficient and courteous manner.
- Handle items for 'Lost and Found' according to the hotel standards.
- At the end of the shift turn in all keys and assignment sheets to the Spa Office.
- Be familiar with Aimbridge Hospitality policies and house rules.
- Associates must at all times be attentive friendly helpful and courteous to all guests managers and other Associates.
- Vacuum guest corridors as trained.
- Maintain the stairwells to hotel standards.
- Maintain cleanliness and organization of Spa and linen rooms.
- Attend meetings as required by management.
- Perform any other duties as requested by management.
Property Details
Nestled in the Bluegrass Country hills near Lexington, Kentucky, is ideally-located resort near downtown, area attractions, Keeneland and the famous Bourbon Trail. During our guest stay, they can relax with body treatments at our full-service spa, perfect their skills on our 18-hole championship golf course, take a dip in our refreshing pool complex and workout in our 24-hour fitness center. Guest can retire to their spacious guest room or suite, featuring plush Tempur-Pedic beds, marble bathrooms and upscale amenities. Guest will be treated to a delicious cuisine at our restaurants, including JW's Steakhouse. Our extensive indoor and outdoor venues set the scene for memorable business meetings, social galas and weddings, each complemented by our world-class services and breathtaking scenery. Whether enjoying a vacation, romantic getaway or traveling for work, we look forward to welcoming our guest to resort in Lexington, Kentucky.
Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
