M Club Concierge

About Us

San Ramon Marriott awaits you to join us on the journey to exceptional guest service! Tucked away in the urban oasis of San Ramon, surrounded by mountains and Redwood Trees, the hotel is within walking distance to shopping, Fortune 500 companies, and top-notch dining experiences. It is the perfect location for work and play. Be part of a group of people who are passionate about the Hospitality Industry. When you join the HEI Team, you also get the benefit of the "HEI Loves" Culture where we make the time to celebrate our associates by offering the most competitive compensation, benefits and PTO programs. Our associates are also eligible to take advantage of life-needs such as health and wellness, a robust retirement plan, travel benefits, product and service discounts and much more!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Salary Range: $21.00 - $22.00 Hourly
Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? No

Overview

Provide exceptional guest service by assisting with dining service and concierge-style guest support. This role ensures a welcoming environment, responds to guest requests, provides information about hotel services and local attractions, and supports smooth restaurant and guest service operations.

Essential Duties and Responsibilities

• Deliver friendly, professional service while greeting and assisting guests throughout their dining and hotel experience.

• Take accurate food and beverage orders, enter them into the Point of Sale (POS) system, and deliver orders promptly while ensuring guest satisfaction.

• Maintain clean and organize dining areas by clearing and resetting tables while keeping service stations stocked with necessary supplies.

• Provide concierge-style assistance by answering questions and helping guests arrange reservations for dining, entertainment, transportation, tours, and local activities.

• Offer directions and information regarding hotel facilities, services, and scheduled events.

• Assist guests with receiving mail, packages, and messages when needed.

• Maintain up-to-date knowledge of hotel services, promotions, and nearby attractions to better assist guests.

• Process guest checks accurately and comply with all company policies and applicable state and federal regulations, including alcohol service requirements.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job duties as assigned.

Qualifications and Skills 

Education and Experience     

• High school diploma or equivalent required.

• One year experience in a public contact position.

• Hotel experience preferred.

• Ability to establish and maintain effective working relationships with guests and associates.

• Requires clear and professional English communication skills for interacting with guests and team members.

• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, team members, guests, etc.

Benefits

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.