AM/DM Territory Service Manager (Service Vertical)

Maruti Suzuki India Limited

Function/ Department - Service

Role Title - Territory Service Manager

1. PRINCIPAL ACCOUNTABILITIES

A.    Business Growth Aspects

• Supporting workshops in improvements of business parameters like Periodic Maintenance, Load growth etc.
• Assisting dealerships in reducing inefficiencies like TAT and increasing service/sales ratio.
• Analysis of workshop data and trend monitoring for customer retention and implementing new service strategies in the territory.

B.    Technical Aspects

• Handling critical customer complaints and technical issues of the territory
• Managing technical campaigns and recalls
• Escalation of product feedback at Head office
• Improving customer experience by implementation of SAS in workshops
• Assisting dealerships in reducing system and process related inefficiencies

INTERACTIONS

Internal Clients

-Service HO departments like WPDCS, SER-MKT etc.

External Clients

-Entire workshop manpower including Top management.

-Customers

Selection Process

1. Profile Shortlisting
2. Online Test (Technical, Aptitude & Psychometric)#
3. Personal Interview (Technical + HR)
4. Offer
5. Medical
6. Joining

#Test will be conducted online & details regarding the same will be informed to the shortlisted candidates through separate e-mail. 

Eligibility Criteria

Work Experience           :12- 48 months (as on Application) post B.Tech/M.Tech

Degree                          :B.Tech / M.Tech (Regular / Full-time only)

Passing Year                  :2021/ 2020/ 2019 only

Branches                       :Mechanical/ Electrical/ Automobile/ ECE

Marks %age                   :65% or equivalent CGPA (6.5/10) throughout, 10th, 12th or Diploma, B.E /B.Tech / M.E / M.Tech (as applicable) - No rounding off marks is allowed

College/Universities        : AICTE/UGC recognized

Following would not be eligible

• Part time/correspondence qualification
• Candidates with job changes will not be considered (for candidate less than 24 month of experience)
• Candidate with more than one job change will not be considered (for candidate with experience range between 24- 48 months)
• Candidates with no experience/Fresher/Currently Unemployed
• Candidate with Color blindness
• Candidates working with MSIL vendors/Dealers/JV/Group Companies