JOB DESCRIPTION
We are looking for Territory Service Manager, for a full-time role in MSIL, who have the passion to change the landscape of the Automobile industry,
Here are the roles that will be offered to the selected candidate:
1. Business Growth Aspects
- Supporting workshops in improvements of business parameters like Periodic Maintenance, Load growth etc.
- Assisting dealerships in reducing inefficiencies like TAT and increasing service/sales ratio.
- Analysis of workshop data and trend monitoring for customer retention and implementing new service strategies in the territory.
2. Technical Aspects
- Handling critical customer complaints and technical issues of the territory
- Managing technical campaigns and recalls
- Escalation of product feedback at Head office
- Improving customer experience by implementation of SAS in workshops
- Assisting dealerships in reducing system and process related inefficiencies
Qualifications
B. E/ B. Tech with specialization in (Mechanical, Automobile, Electronics& Electrical)
Work Experience
B. Tech 2 to 7 years
TECHNICAL COMPETENCIES
- Understanding of Latest tools & technology - Application & Implementation
- Financial Acumen (Understanding Financial Statements, Working Capital, Profitability)
- Channel/Dealer Management Skills and Business Partnering
- Territory Mapping and Customer/ Data Analytics
BEHAVIORAL COMPETENCIES
- Target orientation & pressure handling Ability
- Effective Communication, Influential & Negotiation skill
- Sense of accountability and responsibility
- Creativity, innovation, and problem solving
