Call Center Representative

Job Overview

Infinity Replacement by Marvin is our dedicated window and door replacement business, bringing Marvin’s legacy of quality directly to homeowners. Through a direct-to-consumer model, we deliver premium fiberglass products, personalized in-home consultations, and professional installation—making the window replacement process simple, seamless, and satisfying.

Are you a people-oriented professional who thrives on connecting with customers, solving problems, and creating positive experiences? We’re looking for a driven and enthusiastic Call Center Representative to support our Infinity Replacement business. In this role, you’ll be the first point of contact for potential customers—guiding them toward the right solutions and setting the stage for successful sales appointments.

Highlights of your role

• Engage with potential customers via phone, text, email, and web chat to understand their needs
• Educate prospects on our products and services, and assess if we’re the right fit
• Maintain consistent follow-up with leads to advance conversations toward scheduled appointments
• Use standardized scripts and vetting criteria to capture all key information
• Review past customer interactions and proactively reschedule missed appointments
• Accurately input customer details and project information into Salesforce
• Refer leads we can’t serve to our trusted business partners
• Compensation: $20–$23 per hour, based on experience

Schedule

• Evening and weekend availability is required
• Shifts include (but are not limited to):
  • 8:00 AM – 5:00 PM
  • 10:00 AM – 7:00 PM
  • 12:00 PM – 9:00 PM

You're a good fit if you have (or if you can)

• High school diploma or equivalent
• Prior experience in a call center or customer service environment is required.
• Excellent verbal and written communication skills
• Strong problem-solving and multitasking abilities
• Proficiency with computers and CRM systems (such as Salesforce)
• Ability to remain calm and professional under pressure
• Self-motivated with a strong work ethic

Marvin is an Equal Opportunity Employer

Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at [email protected].

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Compensation

$20 - $23 per hour, pay based on experience