Job Overview
As a Call Center Supervisor, you'll have the opportunity to lead a team that makes a difference for customers every day. You'll champion exceptional service, develop and empower team members, and drive operational excellence in a fast-paced environment. From coaching and performance management to solving complex customer challenges and improving processes, you'll be at the center of creating outstanding experiences for both customers and employees.
Highlights of your role
- Inspire, coach, and develop a high-performing team dedicated to delivering exceptional customer experiences.
- Lead day-to-day call center operations, ensuring service goals are met and customers receive timely, effective support.
- Serve as a trusted resource for resolving complex customer concerns and empowering your team to succeed.
- Partner with teams across the organization to enhance processes, improve efficiency, and elevate the customer journey.
- Champion a culture of continuous improvement, accountability, and service excellence.
You're a good fit if you have (or if you can)
- Build strong, collaborative teams and bring out the best in others through coaching and leadership.
- Communicate with confidence and professionalism, whether supporting customers, guiding team members, or partnering across the business.
- Thrive in a fast-paced environment where balancing priorities and solving challenges are part of the day.
- Use data, insights, and critical thinking to drive performance and improve the customer experience.
- Embrace technology and leverage tools like Salesforce and Microsoft Office to stay organized and deliver results.
Also want to make sure you have
- Minimum 3 years in customer service/call center expereince
- Familiarity with warranty processes
- At least 1 year in a supervisory or team lead role
Marvin is an Equal Opportunity Employer
Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at [email protected].
Compensation
$65,000 to 80,000, pay based on experience
