Job Overview
The Customer Service Supervisor leads Infinity by Marvin's post-sales support team, ensuring partners and customers receive responsive, knowledgeable, and solution-oriented service. This role oversees daily customer service operations, including phone and email support, escalations, order and product inquiries, and issue resolution. The successful candidate will foster a high-performance service culture focused on accountability, communication, and delivering an exceptional partner experience.
Highlights of your role
- Lead, coach, and develop a team of Customer Service Representatives supporting Infinity by Marvin partners and customers.
- Oversee daily customer service operations, ensuring timely and professional phone and email support.
- Manage escalated issues and collaborate with Sales, Operations, Product, Manufacturing, Logistics, and Technical Support teams to deliver solutions.
- Drive service excellence through clear communication, accountability, and a partner-first approach.
- Identify opportunities to improve processes, enhance efficiency, and elevate the overall customer experience.
- Build strong relationships with partners and internal stakeholders to ensure seamless post-sales support.
- Support team onboarding, performance development, and continuous learning.
- Foster a collaborative, customer-focused culture that delivers responsive and solution-oriented service.
You're a good fit if you have (or if you can)
- 3+ years of experience in customer service, partner support, order management, or a related field.
- Previous leadership, supervisory, or team lead experience preferred.
- Strong communication, problem-solving, and customer service skills.
- Experience managing escalations and building cross-functional relationships.
- Proficiency with Microsoft Office and customer service or CRM systems.
- Bachelor's degree preferred; equivalent experience considered.
- Occasional travel may be required.
Marvin is an Equal Opportunity Employer
Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at [email protected].
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Compensation
$63,000 - $73,000, pay based on experience
