Job Overview
Infinity Replacement is our dedicated window and door replacement business, bringing Marvin’s legacy of quality directly to homeowners. Through a direct-to-consumer model, we deliver premium fiberglass products, personalized in-home consultations, and professional installation—making the window replacement process simple, seamless, and satisfying.
As a Field Service Technician, you will provide post-sales support for Infinity windows and doors, ensuring every customer receives an outstanding experience. You’ll be the trusted expert who resolves service issues, communicates professionally, and represents Marvin’s commitment to quality.
Highlights of your role
- Provide post-sales support for Infinity windows and doors.
- Professional, timely communication with all customers and Infinity Replacement support staff that will allow us to fulfill our mission of providing an outstanding customer experience.
- Efficient time management, route planning and service job scheduling that meets our stated service goals and the needs of our targeted customer.
- Clear, concise job-site documentation that provides insight to the inside support staff to facilitate timely closure of all service requests.
- Company vehicle provided
- Laptop or iPad provided
- Salary: $29 - $32 per hour, pay based on experience
You're a good fit if you have (or if you can)
- Dependable, proven work ethic and a self-starter.
- Excellent social skills; ability to deliver a difficult message and manage customer expectations.
- Excellent computer skills
- A positive can-do attitude with the ability to think outside the box to resolve service issues.
- Make sound decisions that impact the company from a financial standpoint.
- Excellent organizational skills to effectively handle weekly work schedules.
Also want to make sure you have
- High school diploma or equivalent experience
- Shown experience with installing replacement windows and doors.
- Excellent driving record and valid driver's license on an ongoing basis
- Ability to meet physical requirements of position including lifting up to 75 pounds, climbing ladders and scaffolding.
Marvin is an Equal Opportunity Employer
Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at [email protected].
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Compensation
$29 - $32 per hour, pay based on experience
