Job Overview
An Order Review Specialist supports customers and manufacturing with ensuring order accuracy. A specialist will maintain the ability to respond to internal order inquiries efficiently and on any level. They will provide helpful information and answer questions regarding order entry. A specialist will perform at a highly professional level to ensure excellent order standards.
Highlights of your role
- Will partner with an Architectural Project Manager to analyze and correct project orders in OMS (Order Management System) and in ICIM (manufacturing software) before they reach manufacturing to produce
- Analyze dealer entered comments for specialty products and parts that are not standard offerings in OMS.
- Research original order information to ensure customers receive what they need to fulfill the warranty claims and prevent a repeat field service order. Will work with a Customer Care Agent to find an alternative if required. Check validity of product vs entered product on orders
- Provide professional, timely and courteous communication with internal customers including interaction with tech support, architectural, special calculations, and sales area.
- Apply problem solving skills to resolve issues.
- Will assist dealers and all Customer Service departments in training opportunities as needed.
- Will be responsible for executing order changes.
You're a good fit if you have (or if you can)
- Excellent interpersonal skills
- Attention to detail
- Experience with an order management system or the ability to learn new technology
- Proven customer service experience
Marvin is an Equal Opportunity Employer
This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.
Compensation
$20.00 - $23.00 per hour, pay based on experience
