Care Co-ordinator

London, United KingdomOn-SiteFull-timePosted 3w ago

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Job description

Main Duties & Responsibilities

To be accountable to the Registered Manager for the smooth running of day to day Client/ CareGiver communication
Ensure outstanding compliance across the business and to support the business in achieving a minimum of “Good” in CQC inspections
To ensure the scheduling is carried out efficiently enabling the CareGivers to spend the allocated care time with each Client and to allow for travel time
Ensure consistent application of companies policies, procedures and approved practice; and to promote the aims of the business
To answer the telephone promptly and professionally, dealing with any enquiries or queries
Ensure the provision of high quality care services to vulnerable people living in their own home
To record all new CareGivers and Clients on the system as soon as they are received
Report weekly KPI’s to the Registered Manager and Owner
To identify and match the most suitable CareGivers for each package
To produce consistent, fortnightly rosters and provide CareGiver and Clients with rotas in a timely manner
Ensure all CareGivers submit their timesheets weekly which are accurately completed, and match these to what is on the system
To plan ahead to cover holidays, training and planned absence
To maintain accurate records on the system of all communications. Able to make changes to Clients and Care Giver files.
To participate in on call duties if required and deliver hands on care when necessary
To carry out any ad hoc duties given by the Senior Management Team to suit the needs of the business

Experience in a customer service setting, building up relationships – Essential
Use of a scheduling / HR / recording system – Desirable
Relevant qualification, such as Business Studies or Social Care – Desirable
Previous Domiciliary Care experience - Desirable

Abilities, Skills & Behaviours

Has the desire to make a real difference and greatly improve an already well-established business
Excellent customer service, communication and interpersonal skills
Good computer skills including proficient use of MS Office, the ability to produce reports and good computer systems knowledge
Self-motivated and flexible, with a willingness to participate in an on call system for out of office hours
Extremely well organized, excellent planning and prioritising ability with high attention to detail
Ability to establish and maintain effective professional working relationships
Strong administration skills and ability to manage multiple work loads

Job details are sourced from the employer's original posting.

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About the company

MAS Recruitment Solutions Ltd

Our client provides premium quality Home Care to adults with Physical and Learning Disabilities and the Elderly. They have built up a first class reputation world-wide, and are recognised as one of the top industry leaders in the UK. They are actively recruiting an ambitious, driven, and caring Registered Manager for their various London offices, to manage, develop and grow the business. Our client prides themselves on quality and tailoring every care package to meet the client’s needs with a minimum duration of one hour visits. It is imperative that the successful candidate is able to get on board with our brands core values and beliefs and are able to grow with our business and move quickly with change. We are looking for someone who will always go over and above our client’s expectations, put quality of care at the forefront of everything you do and be able to develop a strong team to continuously strive for excellence. You will be a fundamental pillar in the overall smooth running of the operation and day to day business. If this sounds like the challenge you are looking for, then we would love to hear from you.

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Industry: Recruitment
Open roles: 8