Job Title
Relationship Manager, Liabilities
Department
RBG - Emirati Segment
Position Name
Relationship Manager Liabilities
RBG - Emirati Segment.41.Retail Banking Group
Position ID
Incumbent No.
Incumbent Name
GroupJob Number
2The job purpose is to onboard potential quality clients with focus on liability products for Emirati & Islamic segment in the assigned region. In addition, the candidate will be required to handle other product offering like Personal loans, Cards, Insurance and other products offered by the bank.
The job holder will also be responsible in managing the relationship and support the client in any service-related matters and onboard Mashreq Gold profile clients.
3Operating Budget
NA
Number of Staff
Direct: TL/SM:
In Direct:
Capital Exp. Budget
NA
Other
4To proactively drive new-to-bank business to grow Emirati and Islamic business presence
To maintain close contact and relationship with the clients in a way, which ensures that we remain one of their main banks getting a major share of their wallet.
To proactively solicit / manage businesses, which meet agreed risk-reward parameters of the unit.
To deliver agreed liabilities numbers and significant cross-sell of other products of the bank.
Intra-organization liaison ensuring service delivery to clients.
To work closely with all product and channel partners from RBG and CIBG and the SME FX team to maximize opportunities provided through regular contacts, feedback, co-ordination, and cross referrals.
To ensure that the credit risk on account of facilities execution
To ensure compliance requirements for the relationships are adhered to in line with the banks policies – KYC, AML, account reviews as per risk levels and high value transaction monitoring.
Self-starter to ensure consistency in productivity and performance.
.
Staff attrition tends to be high in entry level sales and hence 1-1 coaching and leadership is required for new joiners to achieve productivity levels.
Incentives are tracked and paid to staff and assist in any queries.
Hands on relationship management required to ensure effective and timely delivery of banks’ services / products through proactive interaction across various units.
Responsible to resolve customer problems/complaints and handling it till final resolution through coordinating with line managers and other channel partners.
Job Holder
Date
Line Manager
Approved By
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Mashreq Bank is a leading financial institution in the UAE, offering a wide range of banking and financial services.