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    MA

    Mashreq Bank

    Banking

    Relationship Manager - MG.RBU- Dubai Internet City - MG.41.Retail Banking Group

    Dubai, United Arab EmiratesOn-SiteFull-time5–6 yrs experiencePosted 3w ago
    All Mashreq Bank jobs

    Job description

    Job Purpose

    • To provide Portfolio of HNW clients with personalized service so as to develop close relationships, achieve maximum profitable contribution for the client and the bank and retain their royalty and respect.

    • Enhance Mashreq Gold Balance sheet sales/ revenues and promote cross selling of bank products to all existing clients.

    • Source new business from HNW Mashreq Gold individuals through referrals, marketing activities and personal contacts.

    • Ensure clients are aware of all financial services offered by the bank

    • Reach financial goals set for the role by the business as per annual and monthly financial targets, including x-sell and up-sell of products to customers, to existing and new to bank customers.

    Dimensions

    Operating Budget

    Number of Staff 

    Capital Exp. Budget

    Other

    Key Result Areas
    • Optimize the potential value of the client base through the delivery of MG Products and Services
    • Communicate with HNW client and identify their financial needs
    • Achieve Revenue Goals, sales and portfolio growth targets across a range of products and services
    • Maximize profitability from the Gold base whilst countering competition from other providers offering alternative investments / WM opportunities
    • Acquire New to Bank HNW clients.
    • Maintain a superior customer service experience for clients including pre empting issues and proactive servicing.
    • Safeguard the bank from potential loss / AML fraud / and ensure ethical behavior at all times during and after sales.
    • Enhance market profile and awareness
    • Minimize customer attrition
    • Maintain proactive client contact.
    Operating Environment, Framework and Boundaries, Working Relationships
    • Interact with product managers / line managers to constantly provide feedback on competition and client response to product  / services
    • Co-ordinate activities with other departments in order to maximize conversions from referral process
    • Ensure client expectations are constantly met

    Problem Solving

    • Ability to understand customer’s financial needs on a one on one basis
    • Intricate understanding of products pertaining to HNW customers – both internal and external (competitors)
    • Advanced Market knowledge of various investment vehicles / markets / economics
    • Accurate projection of sales numbers
    • Proactive action on customer feedback and needs
    • Timely escalation of service issues

    Decision Making Authority & Responsibility

    • Pricing discretion for effective relationship Management
    • Strong responsibility for Ethical selling to customers with complete disclosure about products and services

    Knowledge, Skills and Experience

    • Skills / Experience :
    • University Graduate
    • Strong selling & financial markets knowledge
    • Strong interpersonal skills and cultural sensitivity
    • Relationship Management Networking skills
    • Extrovert/Amiable personality
    • Minimum of 5-6 years experience in a similar job with another bank / financial services in the UAE
    • Excellent communication and negotiation skills
    • CISI certified – level 1

    Job details are sourced from the employer's original posting.

    Open job posting
    MA

    About the company

    Mashreq Bank

    Mashreq Bank is a leading financial institution in the UAE, offering a wide range of banking and financial services.

    View all Mashreq Bank jobs
    Industry
    Banking
    Open roles
    418

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