As a Senior Universal Banker, you will be the face of MashreqBank Egypt, providing exceptional customer service and building strong relationships. Your role involves managing cash transactions, acquiring new customers, and minimizing attrition. You will also educate customers on alternative banking channels and digital technologies, ensuring a seamless experience.
Responsibilities
- Manage cash transactions and ensure accurate processing through teller counters.
- Strive to meet and exceed customer expectations in every interaction.
- Minimize customer attrition and reduce liability and service application rejections.
- Proactively engage and acquire new customers through sales to walk-ins.
- Take ownership of customer complaints and work towards timely resolutions.
- Introduce and educate customers on the use of digital banking channels and technologies.
- Achieve personal banking product KPIs and cross-sell other segment products.
- Ensure compliance with policies and processes to maintain operational integrity.
- Improve service levels at the branch and handle customer complaints effectively.
- Build and maintain positive working relationships with clients and support units.
Qualifications
- University graduate with a minimum of 4-5 years of branch banking experience.
- Aged between 26-34 years, with a preference for candidates with a minimum of 4 years of banking experience.
- Thorough knowledge of retail banking products, processes, services, and policies.
- Excellent customer service and communication skills.
- Ability to work independently and take ownership of customer issues.
- Strong problem-solving skills, especially in handling complex customer problems.
- Computer literacy and a tech-savvy mindset are essential.
- A proactive and sales-oriented approach to customer acquisition.
- Excellent interpersonal skills to build rapport with customers of diverse backgrounds.
- A commitment to continuous learning and staying updated with banking industry trends.
