Teller.Business Support.Operations

Key Result Areas.

· Process all counter transactions accurately and swiftly in accordance with the laid down procedures.

· Strive towards reducing wait time and serve time by efficient processing of all transactions.

· Strive towards managing customer expectation for each interaction.

· Ensure zero risk of cash differences by diligently, accurately and attentively processing all cash transactions as well as ensuring accurate delivery of cash to customers at all times.

· Be vigilant and alert on any possible frauds ad risks.

· Provide continuous feedback and seek guidance and assistance and approval from direct supervisor on any irregular / or suspicious transaction.

· Ensure cash shortages and excesses both at counter and ATM are at zero.

· Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation.

· Adhere to all policies and processes to ensure an acceptable risk rating of the counter area by Audit.

Knowledge, Skills & Experience 

· Knowledge of all instruments handled at counter.

· Good customer service skills.

· Ability to work under pressure.

· Should be detail oriented, quick with numbers, very vigilant.

· Ability to handle routine work with the same enthusiasm and vigour.

· Processes related to financial transactions.

· Possess good communication and interpersonal skills.

· 1-3 years of experience in handling cash related function

Responsibilities

• Process all counter transactions accurately and swiftly and in accordance with the laid down procedures.

• Strive towards reducing wait time and serve time by efficient processing of all transactions.

• Strive towards managing customer expectation for each interaction.

• Ensure zero risk of cash differences by diligently, accurately and attentively processing all cash transactions as well as ensuring accurate delivery of cash to customers at all times.

• Be vigilant and alert on any possible frauds and risks.

• Provide continuous feedback and seek guidance and assistance and approval from direct supervisor on any irregular / or suspicious transaction.

• Ensure cash shortages and excesses both at counter and ATM are at zero.

• Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation.

• Adhere to all policies and processes to ensure an acceptable risk rating of the counter area by Audit.

Qualifications

• Knowledge of all instruments handled at the counter.

• Good customer service skills.

• Ability to handle pressure.

• Should be detail oriented, quick with numbers, very vigilant.

• Ability to handle routine work with the same enthusiasm and vigour.

• Processes related to financial transactions.

• Possess good communication and interpersonal skills.

• 1-3 years of experience in handling cash related function.