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    MA

    MassMutual Alabama

    Insurance

    Senior Analyst, Operations Voice Process

    Hyderabad - BSR IT - SEZ - Block 1, IndiaOn-SiteFull-timePosted 1w ago
    All MassMutual Alabama jobs

    Job description

    Who We Are – MassMutual India
    Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people
    A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
    Together, we’re stronger.

    Job Description

    Roles and Responsibilities:

    • Review and validate for accuracy that the Transfer of Assets Packet was mailed/e-mailed/faxed correctly and timely.
    • Call outs to external carriers and financial institutions every 5 days requesting funds required for new business policy issue.
    • Documentation of various administrative systems on results of each call
    • Requires detailed communication to advisors and their staff on status of receipt of funds.
    • Proactively identifies when additional communications (phone call or email) to the advisor are needed when the transfer hits a roadblock.
    • Working with Financial Advisors and their Staff, knowing when to request corrected forms to secure funding.
    • Partner with 3rd party vendor to know when new requests for additional funds are required.
    • Identify when funding is received.  Work with third party to move pending application to policy issue.

    Requirements Qualifications:

    • 1-3 years of experience in Operations (Voice Process)
    • Good communication skills with a neutral accent
    • Strong verbal & written communication skills
    • Must be able to work in a fast-paced high-volume environment without sacrificing the quality of work.
    • Proven relationship management/outstanding service delivery
    • High energy level
    • Good Knowledge of MS office tools
    • Bachelor’s degree (Non – Technical)
    • Experience in US Insurance Domain, preferably Life insurance, annuities, and Retirement
    • Critical thinking, Quick Learner, Flexible
    • Open to Night Shifts

    Preferred Skillsets:

    • Strong analytical skills/demonstrates problem-resolution skills.
    • Strong Customer Service orientation/proven relationship-building skills
    • Experience in using Microsoft Excel
    • Strong understanding of Annuity products and procedures

    Location: Hyderabad, India

    Time Type: Full time

    Shift Timings: Night Shifts (US Time Zone) 10:30 PM IST to 7:30 AM IST

    Why Join Us?
    We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.
    Does this sound like a great fit? Apply today!

    Job details are sourced from the employer's original posting.

    Open job posting
    MA

    About the company

    MassMutual Alabama

    Founded in 1851, MassMutual is a leading mutual life insurance company that is run for the benefit of its members and participating policyowners. The company has a long history of financial strength and strong performance, and although dividends are not guaranteed, MassMutual has paid dividends to eligible participating policyowners consistently since the 1860s. With whole life insurance as its foundation, MassMutual provides products to help meet the financial needs of clients, such as life insurance, disability income insurance, long term care insurance, retirement/401(k) plan services, and annuities. In addition, the company’s strong and growing network of financial professionals helps clients make good financial decisions for the long-term. MassMutual Financial Group is a marketing name for Massachusetts Mutual Life Insurance Company (MassMutual) and its affiliated companies and sales representatives. MassMutual is headquartered in Springfield, Massachusetts and its major affiliates include: Babson Capital Management LLC; Baring Asset Management Limited; Cornerstone Real Estate Advisers LLC; The First Mercantile Trust Company; MassMutual International LLC; MML Investors Services, LLC, Member FINRA and SIPC; OppenheimerFunds, Inc.; and The MassMutual Trust Company, FSB. Have you ever considered a career where you can help others prepare for life’s unexpected moments? One that helps clients reach their financial goals so their children will be able to attend college; mortgage and medical expenses will be paid; and their retirement dreams are possible. Whether you’re thinking about a career change or looking to expand your practice, we offer start-up support and resources and a complete, diversified portfolio of products to help you make the transition. As a Financial Services Professional, you will have the opportunity to help yourself as you help others with rewarding long-term client relationships, career independence and unlimited income potential.

    View all MassMutual Alabama jobs
    Industry
    Insurance
    Founded
    1851
    Open roles
    20

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