Job Title: Account Manager Sales
Location: B91
Hours: Monday - Friday 9:00 - 17:30
Salary: £30,000 - £40,000 + Bonus
Benefits: Bonus Scheme, Private Medical Insurance, Income Protection, Life assurance, Pension, 33 Days Holiday inc BH, Cycle 2 Work Scheme + many more.
The successful Account Manager will be responsible for the successful delivery of products and services provided to customers. You will be the ‘leading’ stakeholder and interface between the business and our customers. A key member of the sales team to ensure that our customers receive a first class service consistently, escalating good and bad performance to management when necessary.
The Account Manager will:
- Support the Account Director and New Business Director in all account activities
- Be the ‘on-site face’ of the POD and co-ordinate all activities
- Develop relationships with the on-site decision makers – procurement, sales, sales support, pricing, order management and finance
- Ensure the Account Development Plan is up to date with reporting, MI and account BAU transactional changes
- Ensure the Account Director and New Business Director is in the best possible position to grow the account whilst maintaining excellent service and renewals
- Co-ordinate and deliver the weekly/monthly/quarterly reports and MI and use to improve the relationship and POD performance
- Fully support the renewals process and ensure it is addressed in a timely manner to ensure immediate renewal
- Ensure all weekly / monthly reports are accurate, useful and delivered on time
- Provide full account support, co-operation to the POD and ensure the Account Director is aware of all issues at all times – escalate where necessary
The ideal Account Manager will have/be:
- Customer focussed and experienced representing the customer internally
- Solid experience in providing Service Delivery in the Networking and/or IT industry with a particular focus on data networking products and services
- Experience of conducting formal service reviews and reporting
- Experience of Incident and Multiple System Operations management
- Experience of Customer satisfaction reporting and creating service improvement plans.
- Experience of managing and influencing senior decision makers
For immediate consideration please do apply
