Senior Technical Support Engineer - OSS/BSS

Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.

Role Summary

We are seeking a skilled and motivated Senior Technical Support Engineer with strong expertise in Linux/UNIX systems, Kubernetes, and Shell scripting, along with hands-on experience in telecom protocols and online charging systems.
The ideal candidate will be responsible for ensuring system stability, handling incidents, and supporting business-critical applications in a high-availability environment

Key Responsibilities

• Provide L2/L3 support for Online Charging Systems (OCS) and related telecom infrastructure.
• Troubleshoot and resolve issues related to HTTP2/REST, Diameter, and SS7 protocols.
• Perform preventive health checks, monitor network stability, and ensure optimal system performance.
• Handle incident management, including hot and critical issues, and perform KPI and traffic analysis.
• Configure and maintain business/tariff products and ensure accurate deployment.
• Work collaboratively with a team of skilled engineers to resolve complex technical issues.

Participate in 24/7 shift rotations, including weekends and holidays, as per business requirements

Job Requirements

• Strong knowledge of Linux/UNIX systems and Shell scripting.
• Hands-on experience with Kubernetes and containerized environments.
• Good understanding of HTTP2/REST APIs, Diameter, and SS7 protocols.
• Experience in a customer support environment, preferably in telecom or network services.
• Familiarity with incident, problem, and configuration management processes.
• Proficient in Couchbase, Elasticsearch, and Kafka.
• Strong logical and analytical skills with the ability to prioritize and multitask.
• Excellent verbal and written communication skills in English.
• Willingness to learn new technologies and stay updated with industry trends.
• 6 - 10 years of relevant experience in the above areas

Preferred Qualifications:

• Experience with monitoring tools and log analysis platforms.
• Exposure to DevOps practices and CI/CD pipelines.
• Knowledge of cloud platforms (AWS, GCP, or Azure) is a plus.

Accessibility

Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter.

Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.