Title: SAP OTC Business Analyst
Location: Cleveland, OH, US
Description
We are seeking two experienced hands-on SAP Business Analyst with a thorough knowledge of business flows for in-house Service, in-house Repair, and Field Service with a focus on OTC. Strong diagnosis, trouble shooting, problem solving, and communication skills are required. Work independently and collaboratively to achieve objectives and assignments timely resolution.
This job is located at our global corporate headquarters in Midtown Cleveland, Ohio.
Job responsibilities include:
•Supporting remote location SAP user computer and business systems to include analyzing/troubleshooting, corrective actions
•Ensure customer satisfaction by responding to incoming contacts via phone, e-mail, fax
•Resolving defects via SAP configuration following internal guidelines and SDLC processes
•Weigh the impact of problems to end users and customers in order to assign an appropriate priority and resolution target
•Work independently and collaboratively to achieve objectives and assignments timely resolution
•Use ServiceNow software to record all contacts, actions, and status
Requirements
•3+ years of practical experience with SAP OTC problem solving
•Experience with SAP ECC 6 is required
•SAP generalist, with focus on Order to Cash, and Procure to Pay in an SD environment
•Working knowledge of business and computer systems / software
•Proven problem solving and clear communication skills
•Use of proper English grammar, written and verbal
•Proof of authorization to work in the United States
Preferred:
•2+ year of 2nd Tier Support experience is preferred
•Microsoft Office Suite knowledge
•Multi-location, multi-state experience
•Lives in Northern Ohio
•4 year degree in IT, business administration or related field OR a 2-year degree from a technical college OR equivalent work experience
Send resume and/or call for immediate consideration.
Jim Replogle
(330)668-6800 x208
Job details are sourced from the employer's original posting.
Open job postingAbout the company
A U nited States based financial self-service, security and services organization that is engaged primarily in the sale, manufacture, installation and service of self-service transaction systems.