This role represents Mayo Clinic as one of the first contact points a patient or visitor will encounter upon arriving to campus and serves as a critical team member in facilitating patient visits. The General Services Attendant demonstrates professionalism, effective communication and listening skills, empathy and ability to effectively interact with patients, visitors, family members and others who may present to Mayo Clinic.
The General Services Attendant will establish and maintains a courteous, respectful, and helpful demeanor while assisting and engaging with patients, visitors, and other Mayo Clinic personnel.
In addition to providing overall presence, the General Services Attendant will verify patient appointments, communicate with colleagues within the practice to gather appointment details, understand and enforce the institutional visitor policy, following designated screening script and process flows, enforce entrance utilization and related policies (ex: masking, badging), greet patients and visitors, and assist in navigation.
The General Services Attendant primarily works at patient designated buildings to ensure policy enforcement and to monitor patient and visitor flow within the building.
Job responsibilities
Job details are sourced from the employer's original posting.
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Mayo Clinic is a nonprofit academic medical center focused on integrated health care, education, and research.