The Patient Support Assistant (PSA) is an integral member of the ambulatory procedural care team, providing support to patients, providers, and nursing staff throughout the patient care experience. Responsibilities include preparing procedure rooms and ensuring appropriate room set-up, supporting efficient room turnover and cleaning between patients, assisting providers and nursing staff during procedures, and maintaining procedural supplies and equipment.
Working collaboratively with the interdisciplinary team, the PSA anticipates and responds to patient and team needs, helps ensure efficient clinic and procedural workflows, and contributes to a positive patient experience through exceptional service, communication, and teamwork.
The procedural support assistant is an integral member of the procedural team in providing patient support and information prior to the procedure, instruction to the patient and assistance to the proceduralist during the procedure, and is involved in the postoperative support and information reporting, specimen and biopsy orders and management, obtaining vital signs, room turnaround and cleaning, as well as supply management delegated by appropriate procedural team members. The procedural support assistant assists with other aspects of patient care including patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team. They will also transport patients to and from the department.
High school diploma or GED. One year of patient care experience required. Possible experience may include duties as a desk operations specialist, nursing assistant, patient care assistant, or licensed practical nurse. High school diploma or GED and one year of customer service experience required, such as administrative, physician's office, and appointment scheduler. Requires computer skills including Windows- based applications and intranet/internet use with the ability to keyboard and navigate through multiple applications. Exposure to electronic health record preferred. Ability to work independently, be goal-directed and have strong organizational skills. Effectively multitask without compromising quality. Ability to comprehend and excel in both verbal and written communication, including proper telephone etiquette, face-to-face interactions, and electronic communications. Ability to communicate with individuals and small groups with credibility and confidence. Ability to handle difficult situations remains calm under stress, manage emotional situations, display empathy and maintain positive communication during a rapidly changing/dynamic environment. Turn problems into opportunities by developing innovative and creative solutions. Demonstrate a friendly, positive attitude, display energy and drive in performing daily responsibilities. Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities. Must be willing to adjust work schedules in response to department or clinical needs. Maintains Basic Cardiac Life Support (BCLS) competency. Additional specialty certification/training as required by the work area.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Mayo Clinic is a nonprofit academic medical center focused on integrated health care, education, and research.