This role is responsible for developing patient violence risk assessments, evaluating and following up on workplace violence incidents, enhancing safety for patients through direct monitoring/individual assignment and responding to patients in crisis as part of a Behavioral Emergency Response Team/Workplace Violence Response Team. Provides constant and alert observation for each assigned patient, using behavioral management techniques to prevent patient harm to self, harm to others, harm from others and flight risk.
The Security Behavior Specialist demonstrates professionalism, effective communication and listening skills, empathy, and ability to effectively interact with patients, visitors, family members, staff and others who may present to Mayo Clinic. The Security Behavior Specialist will establish and maintain professional boundaries, a courteous, respectful, and helpful demeanor while sitting with and observing patients. The Security Behavior Specialist primarily works in patient care departments to monitor patient activity and alert patient care staff to physical and emotional changes, escalations in behavior and other at-risk behaviors with the patient. In addition to providing overall presence with assigned patients, the Security Behavior Specialist will communicate with patient care colleagues within the practice to alert them to patient care needs.
Job responsibilities also include remaining calm and composed during stressful situations and effectively de-escalating conflict or stressful situations (by use of AVADE, Verbal Judo, and SIRA training). This role may have view only access to the electronic medical record to support verifying information. This position will be required to work varied hours, which may include days, evenings, days/evenings, holidays and/or weekends with rotating days off.
**This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position.
During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.
HS/GED with 3 years experience in behavioral health, social work, healthcare security or similar. Bachelor’s degree preferred.
Bachelor’s degree, healthcare experience, behavioral health experience and security experience preferred. Advanced professional and culturally astute communication skills. Must possess interpersonal skills to interact effectively with personnel, patients and visitors including proven ability to confidently manage conflict and high-pressure situations while building credibility and rapport. Ability to pass training in AVADE, Verbal Judo, Crisis Intervention Training, Trauma-Informed Care, and SIRA training. Some background or understanding of customer service and behavioral health management preferred.
Must complete or have completed a 4-month stretch assignment with Global Security Operations or participation on a formal Global Security Project within 6 months of hire.
Job details are sourced from the employer's original posting.
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Mayo Clinic is a nonprofit academic medical center focused on integrated health care, education, and research.