Mazzella is seeking a highly organized and detail-oriented Service Writer to join our Service team. The Service Writer will be primarily responsible for managing the crane repair quote, follow-up, and order cycle. This role involves overseeing the entire process, including quote creation, quotation delivery, processing of quotations and sales documentation, and order placement necessary to execute repair jobs.
- Create crane repair quotes by using the inspection reports, safety documentation and technician service orders
- Interact with technicians, Service Supervisor, Service Manager, vendors and customers to construct the proper repair quotes
- Send out finished processed repair quotes to customers
- Responsible for tracking and receiving parts for inspection repair jobs
- Notifies service department for scheduling when repair parts have arrived and verified
- Follow up on active repair quotes on a regular basis and documents the progress
- Archive repair quotes per Service Manager direction
- Provide the required support to the service technicians in the field regarding parts and component identification
- Assist with service job quoting when required
- Assist Service Supervisor with planning and scheduling work when required
- Communicate with sub-contractors, vendors and customers
- Review technical documentation for completing quotes
- Assist branch management with customer issue resolution when required
- Resolve all customer issues to their satisfaction and in the best interest of both the customer and Mazzella Companies.
- Oversee routine changes to the Active Quote Log, as needed; ensures the Active Quotes Log reflects current status of any active repair work and spare parts sales and is updated appropriately.
- Participate in the weekly planning and goals meetings.
- Other duties as assigned
