The Manager of Lifelong Learning leads the organization’s learning and development (L&D) strategy, programs, and operations to build the capabilities employees need throughout their careers. This role is responsible for developing and managing learning solutions for skilled roles, new-hire onboarding, service and technical training, professional development, leadership development, and ongoing employee growth.
The Manager of Lifelong Learning provides strategic direction and day-to-day leadership for the Lifelong Learning team. Working in partnership with operational leaders, subject-matter experts, Human Resources, and other stakeholders, this leader ensures learning programs are relevant, accessible, measurable, and aligned with organizational priorities.
Job Duties:
•
Lead the overall Lifelong Learning and L&D strategy, ensuring programs support organizational goals, workforce development needs, and employee career growth.
•
Direct, coach, and develop the Lifelong Learning team
•
Establish team priorities, clarify roles and accountabilities, manage workloads and resources, and foster a collaborative, service-oriented learning culture.
•
Oversee the design, delivery, and continuous improvement of learning programs for skilled and technical roles
•
Lead the development and evolution of the organization’s new-hire onboarding and initial training experience to support employee readiness, engagement, and retention.
•
Guide professional-development programs that build employees’ business, interpersonal, technical, and career-development skills.
•
Develop and manage leadership-development programs for current and emerging leaders, including foundational leadership training, manager development, and succession-support initiatives.
•
Partner with business and operational leaders to identify skills gaps, performance needs, training priorities, and future workforce capability requirements.
•
Collaborate with subject-matter experts to create, maintain, and deliver accurate, practical, and effective learning content.
•
Ensure learning pathways, curricula, and training materials are organized by role, career stage, capability, and business need.
•
Oversee administration and optimization of the learning management system (LMS), including learner records, course assignments, completion reporting, user access, content management, and system enhancements.
•
Establish processes and standards for training documentation, learning records, course evaluations, and compliance-related learning requirements.
•
Monitor participation, completion, learner feedback, knowledge retention, and business outcomes to evaluate program effectiveness and identify improvement opportunities.
•
Use learning data and stakeholder feedback to recommend enhancements to programs, delivery methods, tools, and learning experiences.
•
Manage the L&D budget, vendor relationships, external training resources, and learning technology investments as applicable.
•
Promote a culture of continuous learning by increasing awareness of development opportunities and encouraging employees and leaders to take ownership of growth.
•
Ensure learning programs are inclusive, accessible, consistent, and aligned with organizational policies and values.
•
Stay informed about effective learning practices, adult-learning principles, leadership development approaches, and relevant training technologies to continuously strengthen the organization’s L&D offerings.
•
Maintain work area, equipment, and tools in a clean and organized manner; follow all Safety Guidelines
•
Committing to Lifelong Learning by completing all assigned learning and seeking opportunities to improve self
•
Other duties as assigned
Education and Experience:
- A high school diploma or GED is required; an undergraduate degree from an accredited college or university in a related discipline is preferred. In the absence of a degree, directly related education, training, certifications, and professional experience demonstrating the knowledge, skills, and abilities required for the position may be considered, where a number of years and proven knowledge may offset the degree requirement.
