Position Summary
The Service Technician is a key representative of the NTM with direct customer contact and is a valued, essential part of the company’s success. The Service Technician perform various customer service activities including solving customer problems on the phone and by traveling to the customers. Additionally, the Service Technician will manage customer relationships, sell parts and service programs, prepares customer proposals and other duties.
Job Duties
Education
A high school diploma or GED preferred, technical school or military experience a plus
Experience & Skills
Ability to troubleshoot and repair machine control systems
Proven ability to work directly with customer to solve their problems and to be paid for the work
Must be a team player able to effectively work at all levels of an organization
Must be highly reliable, trustworthy, honest, and commitment oriented
Experience with CRM and case management systems preferred
Requires solid written and verbal communication skills
Overall PC literacy (Microsoft Office) is required
Must be detail oriented, self-motivated, and disciplined with the ability to handle multiple tasks
Must successfully complete a criminal background check, physical, drug screen and E-verify
Travel
Travel for this position is frequent; approx. 20%
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Mazzella Lifting Technologies is a leading manufacturer and supplier of lifting and rigging products and services.