Tourism Manager

We are looking for a Tourism Manager to lead the tourism strategy for Noventa Designer Outlet, one of Italy's premier shopping destinations.

In this role, you'll develop and execute the annual tourism business plan, build strategic relationships with tour operators and tourism stakeholders, identify new business opportunities and deliver initiatives that increase visitor numbers, footfall and revenue.

Join Europe's leading designer outlet group and help create extraordinary experiences for visitors from around the world.

What you'll be doing

As Tourism Manager, you will drive commercial growth by delivering the annual tourism business plan for Noventa Designer Outlet, aligned with McArthurGlen's wider strategy and focused on maximising local and international opportunities.

You will build and strengthen relationships with tour operators, travel agencies, tourism boards and key industry partners, positioning the centre as a leading shopping destination. Working closely with centre and corporate teams, you will develop innovative partnerships and initiatives that increase visitor numbers and revenue.

You will also represent the business at industry events and trade shows, identify emerging market opportunities, and use tourism, sales and footfall data to measure performance, generate insights and shape future strategy.

Job Description

• Proven experience working with tour operators, tourism boards, travel agencies and other industry partners.
• Strong B2B partnership and stakeholder management skills.
• Excellent networking, influencing and negotiation skills.
• Commercial awareness and experience using data and insight to drive results.
• Fluent Italian and English language skills.
• Strong Microsoft Office skills, including Excel, PowerPoint, Word and Outlook.

• Competitive Salary & Bonus: Enjoy a competitive salary with a performance bonus of up to 25%.
• Wellbeing Allowance: Claim towards yoga, gym equipment, or any activity that promotes your wellbeing.
• Volunteering Days: Benefit from 2 paid volunteering days per year.
• Exclusive Discounts: Access special discounts at our Designer Outlets.
• Flexible Working: Hybrid working options where possible to accommodate your needs.
• International Exposure: Work with colleagues across eight countries within a global organization.
• Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available. Grow through internal moves, cross-country projects, international secondments, and a calendar of core development opportunities.
• Values-Based Culture: Thrive in an inclusive and collaborative environment where we value excellence, innovation, and making a difference.
• Positive Work Environment: Over 89% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey.

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At McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible.

Even if you are not sure you fit all the requirements for a particular role, we’d still love to hear from you. There may be another opportunity within McArthurGlen that is more suitable for you now or in the future.

The compensation offered will depend on demonstrated skills, experience, and location. We believe in transparency. Our pay ranges are based on market benchmarks and internal equity, ensuring equitable compensation for equivalent skill levels across roles.

We're committed to creating an inclusive recruitment experience for everyone. If you need any adjustments or support during the application or interview process, please let us know. We're happy to work with you to ensure you can participate fully and showcase your skills and experience. Contact: [email protected]